Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Kleinschmidt

Lake Geneva,WI

Summary

Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments. Dedicated to helping develop skills and manage behaviors in an individualized way. Practiced multitasker with excellent time management, problem-solving and conflict resolution skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

LEARN Behavioral
03.2023 - Current
  • Tracked data and monitored progress of client's goals and objectives.
  • Maintained accurate records of all sessions conducted.
  • Observed client behavior in various environments to assess levels of functioning and progress towards goals.
  • Implemented visual supports such as schedules, picture cards, verbal communication cards.
  • Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
  • Utilized Applied Behavioral Analysis principles in daily instruction activities.

Club Attendant

Grand Geneva Resort & Spa
Lake Geneva, WI
10.2022 - 03.2023
  • Greeted and welcomed guests upon their arrival at the club.
  • Provided excellent customer service to all members and guests of the club.
  • Assisted in setting up and cleaning up events held at the club.
  • Maintained a clean, safe, and orderly environment throughout the club facility.
  • Adhered to health and safety standards set forth by local authorities while on duty at the facility.

Bartender

DJs in the Drink
Lake Geneva, WI
01.2022 - 10.2022
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Medical Scribe

Eye Physicians & Surgeons, S.C
Elkhorn, WI
12.2020 - 11.2021
  • Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
  • Obtained accurate medical histories from patients and documented them into the EMR system.
  • Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
  • Conducted phone triage using established protocols when answering calls from patients.
  • Processed prescription refill requests according to protocol.

Kitchen Supervisor

Aramark
07.2017 - 07.2020
  • Ensured all kitchen staff adhered to food safety and sanitation regulations.
  • Conducted regular performance evaluations of kitchen personnel.
  • Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
  • Trained new employees on proper cooking techniques, recipes and food preparation methods.
  • Monitored inventory levels of ingredients, supplies and equipment.
  • Reviewed invoices from vendors to ensure accuracy of orders placed.
  • Performed regular inspections of storage areas, coolers, freezers, ovens.
  • Enforced strict adherence to health codes and safety protocols in the workplace.

Education

High School Diploma -

McHenry High School West Campus
McHenry, IL
05-2008

Associate of Arts - Culinary - NOT completed

Kendall College
Chicago, IL

Skills

  • Social skills development
  • Behavior intervention plans
  • Client engagement
  • First Aid/CPR
  • Problem-solving aptitude
  • Kitchen management experience

Certification

  • Registered Behavior Technician Certification

RBT-24-355541 certified on 6/18/2024

Timeline

Registered Behavior Technician

LEARN Behavioral
03.2023 - Current

Club Attendant

Grand Geneva Resort & Spa
10.2022 - 03.2023

Bartender

DJs in the Drink
01.2022 - 10.2022

Medical Scribe

Eye Physicians & Surgeons, S.C
12.2020 - 11.2021

Kitchen Supervisor

Aramark
07.2017 - 07.2020
  • Registered Behavior Technician Certification

RBT-24-355541 certified on 6/18/2024

High School Diploma -

McHenry High School West Campus

Associate of Arts - Culinary - NOT completed

Kendall College
Heather Kleinschmidt