Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather Knapp

Georgetown,TX

Summary

Adept at nurturing customer loyalty and upholding company standards, my multitasking skills and product knowledge enhance guest experiences at Pinthouse Pizza. Anticipating guest needs, maintaining a clean environment, remaining calm in chaos, and utilizing downtime all contribute to a positive and fun work place for both guests and coworkers.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Bartender

Pinthouse Pizza
01.2019 - Current
  • Upheld strict regulations for safe alcohol service and food safety.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Served high customer volumes during special events, nights, and weekends.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Regularly lift 100+ lbs

Bartender

Shade Tree Wine Bistro
04.2018 - 04.2019
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Administrative Assistant

Round Rock Honda
02.2017 - 01.2019
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Acted as the "Face of Honda" when guests came in for
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Utilized past Barista experience.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed monetary transactions and all cash for the department

Server

600 Degrees Pizza
05.2014 - 07.2017
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Administrative Assistant

Round Rock Honda
02.2010 - 05.2014
  • Responsible for handling high dollar cash amounts
  • Please See Above

Barista

Starbucks
08.2006 - 02.2010
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

High School Diploma -

Jarrell High School
Jarrell, TX
05.2006

Skills

  • Extensive customer service
  • Strong multitasking
  • Product knowledge
  • Highly reliable
  • Self-motivated
  • Clear and effective communication
  • Team player attitude
  • Cleanliness and organization

Certification

  • Certified Beer Server – Cicerone Certification Program
  • TABC
  • Texas Food Handlers

Timeline

Bartender

Pinthouse Pizza
01.2019 - Current

Bartender

Shade Tree Wine Bistro
04.2018 - 04.2019

Administrative Assistant

Round Rock Honda
02.2017 - 01.2019

Server

600 Degrees Pizza
05.2014 - 07.2017

Administrative Assistant

Round Rock Honda
02.2010 - 05.2014

Barista

Starbucks
08.2006 - 02.2010

High School Diploma -

Jarrell High School

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Heather Knapp