Heather Kneer
Cleveland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Key Holder Leader
Bed Bath & Beyond
09.2022 - Current
- Improved customer service by projecting friendly and knowledgeable attitude.
- Counted out cash drawers and balanced totals.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Monitored and restricted access to keys to maintain store security.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Health Beauty Cosmetics Department Lead
Bed Bath & Beyond
01.2014 - 06.2018
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Managed team of 2-4 associates in cosmetics department to achieve and maintain highest standards of customer service.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Maintained accurate inventory and sales records for department.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Drapery Specialist
Bed Bath & Beyond
03.2011 - 11.2013
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and managed relationships with key clients and partners to drive growth.
- Collaborated with internal departments to align marketing campaigns.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
Cashier
Bed Bath & Beyond
09.2006 - 11.2006
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Associate
Bed Bath & Beyond
12.2006 - 03.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Operations Specialist
Bed Bath & Beyond
07.2018 - Current
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using Program.
- Tracked company equipment, tools and technology to manage inventory.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
Education
Dayton High School
Dayton, TX05.2006
Skills
- Regulatory and Legal Compliance
- Rewards Tracking
- Sales Floor Organization
- Work Prioritization
- Departmental Procedures
- Team Player
- Managing Inventory Stock
- Product Selection
- Records Organization
- Customer Transactions
- Compliance Requirements
- POS Terminal Operation
- Product Assessments
- POS Inventory System Operation
Timeline
Key Holder Leader
Bed Bath & Beyond
09.2022 - Current
Operations Specialist
Bed Bath & Beyond
07.2018 - Current
Health Beauty Cosmetics Department Lead
Bed Bath & Beyond
01.2014 - 06.2018
Drapery Specialist
Bed Bath & Beyond
03.2011 - 11.2013
Customer Service Associate
Bed Bath & Beyond
12.2006 - 03.2011
Cashier
Bed Bath & Beyond
09.2006 - 11.2006
Dayton High School
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