Heather Knight
Kingston,GA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
20
20
years of professional experience
Work History
Office Manager
Aspen Dental
Cartersville, Rome, GA
07.2014 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with patients.
- Organized company events including holiday parties, team building activities .
- Managed office inventory and placed new supply orders.
- Monitored payments due from patients and promptly contacted patients with patients past due payments.
- Recruited and trained new employees to meet job requirements.
- Maintained office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Performed financial consultations
Customer Service Representative
Dr George Lee Oral Surgeon
Rome, GA
08.2004 - 11.2006
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided technical assistance to staff members regarding insurance filing procedures.
- Resolved any discrepancies between patient billing statements and insurance reimbursements.
Education
High School Diploma -
Paulding County High School
Dallas, GA01-2024
Skills
- Office Management
- Financial Tracking
- Staff hiring
- Customer Service
- Operations Management
- Exceeds sales goals
Timeline
Office Manager
Aspen Dental
07.2014 - Current
Customer Service Representative
Dr George Lee Oral Surgeon
08.2004 - 11.2006
High School Diploma -
Paulding County High School
Similar Profiles
Grant W Sims DDSGrant W Sims DDS
Associate Dentist at Philco Dental Group/Aspen Dental Central ILAssociate Dentist at Philco Dental Group/Aspen Dental Central IL
Brittany PurnellBrittany Purnell
Operations Lead at Aspen DentalOperations Lead at Aspen Dental
RICHARD L. MCDANIELRICHARD L. MCDANIEL
Dental Lab Technician at Aspen DentalDental Lab Technician at Aspen Dental
SAMUEL SUSAMUEL SU
Dental Assistant and Hygiene Assistant at Aspen DentalDental Assistant and Hygiene Assistant at Aspen Dental
Shaniqua ThomasShaniqua Thomas
Assembly Line Worker at Loloi RugsAssembly Line Worker at Loloi Rugs