Heather Shea Kochin
Vineyard Haven,MA
Summary
Client-focused Aesthetician skilled in consultations and skincare treatments. Delivers exceptional customer service while fostering team collaboration to enhance guest satisfaction and revenue. Experienced in skincare education and driving sales through personalized consultations.
Overview
26
26
years of professional experience
5
5
Certifications
Work History
Lead Aesthetician
Salt Spa MV
Oak Bluffs, Massachusetts
10.2025 - Current
- Educated clients on personalized skincare routines and recommended products for effective home care.
- Managed appointment scheduling and client intake processes effectively.
- Collaborated with team members to develop and improve service offerings, enhancing overall guest experiences.
- Utilized spa management software for tracking client preferences and treatment history.
- Provided excellent customer service and skincare treatments to clients.
- Promoted tailored skincare products to clients, aligning with their specific needs to drive product sales.
- Engaged clients in detailed discussions to tailor skincare solutions.
- Learned new techniques and complete chemical peel processes.
Licensed Aesthetician
Summerfield Spa
Mashpee, Massachusetts
04.2021 - 09.2023
- Educated clients on skincare routines and product benefits for optimal results.
- performed signature custom facials to enhance client satisfaction and encourage repeat visits
- Attended trade shows and conferences related to the aesthetics field.
- Reviewed patient charts prior to administering treatments or procedures.
- Recommended home care regimen for desired results.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
Owner/Operator
Rainy Day
Vineyard Haven, Massachusetts
04.2000 - 09.2018
- Directed daily operations of community-focused retail business, fostering strong customer engagement.
- Implemented innovative sales strategies that significantly increased revenue.
- Streamlined inventory management and restocking processes, enhancing product availability.
- Upgraded inventory controls from manual systems to point of sale for efficient transactions.
- Conducted interviews, hiring, and termination processes for staff positions.
- Attended trade shows nationwide to identify the latest trends in retail.
Education
600 Hr. Program - Professional Licensed Aesthetician in Cosmetology
Spatech Institute
Plymouth, MA11-2019
Bachelor of Science - Landscape Architecture
University of Massachusetts, Amherst
Amherst, MA05-1999
Skills
- Skincare treatments
- Dermaplaning proficiency
- Chemical peel proficiency
- LED light therapy
- Manual lymphatic drainage
- Treatment planning
- Client consultations
- Spa treatment services
- Spa management software
- Appointment scheduling
- Sales expertise
- Customer service
- Guest services expertise
- Team collaboration
- Relationship management
- Skincare education
Certification
Microneedling Certification
Websites
Affiliations
MV United Soccer Travel League- Transportation Coordinator
Timeline
Lead Aesthetician
Salt Spa MV
10.2025 - Current
Licensed Aesthetician
Summerfield Spa
04.2021 - 09.2023
Owner/Operator
Rainy Day
04.2000 - 09.2018
600 Hr. Program - Professional Licensed Aesthetician in Cosmetology
Spatech Institute
Bachelor of Science - Landscape Architecture
University of Massachusetts, Amherst