Heather Kohler
Monroe,CT
Summary
Resourceful and personable dispatcher with knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet company goals in fast-paced environment.
Overview
16
16
years of professional experience
Work History
Service Coordinator
Rural Fuels
12.2017 - Current
- Schedule maintenance, repair and installation work for service technicians.
- Closely monitored dispatch board to triage and prioritize over routine and emergency calls.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to correct person.
- Assist sales with all aspects of projects including quotes, permitting and scheduling.
Service Scheduler/Dispatcher
Hoffman Energy
12.2013 - 12.2017
- Planned and coordinated jobs for Energy Audit teams and Propane Department.
- Dispatched HVAC, Propane and Energy Audit technicians.
- Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
- Completed weekly and daily invoicing utilities and customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Inside Sales Representative
Hoffman Energy
06.2008 - 12.2013
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit, added service contracts and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Education
Associate of Arts - Liberal Arts And General Studies
Housatonic Community College
Bridgeport, CT06.2008
Skills
- Accurate Recordkeeping
- Empathy and Compassion
- Technical Proficiency
- Project Coordination
- Decision Making
- Customer Service
- Multitasking Abilities
- Adaptability and Flexibility
- Problem Solving
Timeline
Service Coordinator
Rural Fuels
12.2017 - Current
Service Scheduler/Dispatcher
Hoffman Energy
12.2013 - 12.2017
Inside Sales Representative
Hoffman Energy
06.2008 - 12.2013
Associate of Arts - Liberal Arts And General Studies
Housatonic Community College
Similar Profiles
Heather KohlerHeather Kohler
Service Coordinator at Rural FuelsService Coordinator at Rural Fuels
Devin CollinsDevin Collins
Pump Attendant at VP Racing Fuels, Inc.Pump Attendant at VP Racing Fuels, Inc.
Manuel AjeroManuel Ajero
Warehouse Technician/ Top Lander at Energy Fuels ResourcesWarehouse Technician/ Top Lander at Energy Fuels Resources