Heather Kokos

Painesville,OH

Summary

Dynamic Account Executive with a proven track record at Ambius, adept in CRM software and excelling in relationship building. Spearheaded client satisfaction and sales growth by crafting customized solutions, resulting in consistently surpassing sales targets. Skilled in strategic selling and communication, effectively enhancing customer rapport and securing new business opportunities.

Overview

years of professional experience

Certification

Work History

Ambius

Account Executive

08.2024 - Current

Job overview

Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Progressive Insurance

Inside Sales Representative

02.2012 - 08.2024

Job overview

Answered customers' questions regarding products, prices, and availability.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Managed friendly and professional customer interactions.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Skills

Relationship building and management
Written and verbal communication
Strategic selling
New business opportunities

CRM software expertise
Customer rapport
Account planning

Certification

P&C Insurance License

Certification Master Gardener

Timeline