Heather Kreger
Liberty,PA
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in team management, monitoring outcomes and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Clinical Care Coordination
UMPC NCPA
Williamsport, PA
04.2018 - 06.2024
- Ensured efficient case management staff performance by providing ongoing guidance and feedback at multiple campuses.
- Facilitated interdisciplinary team meetings regarding complex cases requiring additional support or guidance for multiple campuses.
- Created succinct performance reports highlighting key metrics such as length of stay, readmission rates, and cost-saving initiatives across multiple campuses.
- Directed and trained highly qualified 45 staff members to coordinate discharge planning between multidisciplinary team, ensuring continuity of care post hospitalization.
- Collaborated with community health resources to ensure optimal patient care outcomes while partnering with company on company goals
Manager of Care Management
UPMC Williamsport
Williamsport, PA
04.2014 - 04.2018
- Coordinated aspects of patient care by cultivating, overseeing and managing team of 20 staff members.
- Established relationships with external organizations such as community resources or government agencies that can provide additional support for patients.
- Oversaw the daily operations of the case management team, including staff hiring and training.
- Provided guidance and assistance to case managers regarding complex cases or ethical issues.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to case management services.
Care Manager
Susquehanna Health/UPMC Williamsport
Williamsport, PA
05.2009 - 04.2014
- Coordinated patient care and facilitated seamless transitions from hospital to community settings through collaboration with physicians, social workers, and other healthcare professionals.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
- Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals.
Registered Nurse
Susquehanna Health/UPMC Williamsport
Williamsport, PA
06.2000 - 04.2009
- Provided direct nursing care to medical-surgical patients including assessments, treatments, medications and documentation of care.
- Instructed patients and families in health promotion activities such as proper nutrition, wound care and disease prevention.
- Supported new staff members by providing orientation to the Medical-Surgical Unit procedures and protocols.
- Demonstrated excellent interpersonal communication skills when interacting with patients, family members, physicians or other healthcare professionals.
Education
Master of Science - Nursing
Mansfield University of Pennsylvania
Mansfield, PA08-2015
Bachelor of Science - Nursing
Mansfield University of Pennsylvania
Mansfield, PA06-2000
Skills
- Staff Development
- Project Coordination
- Patient Advocacy
- Leadership and mentoring abilities
- Interdisciplinary Collaboration
- Clinical Leadership
- Quality Improvement
- Process Improvements
- Team Management
- Service Utilization Improvements
Accomplishments
- Podium Presenter, ACMA National Conference 2018 "Reducing Readmissions"
- Published CEU - ACMA -2019 "Reducing Readmissions"
Certification
- ACM-RN Expiration: 5/2025
- Registered Nurse License # RN530342L Expiration Date: 4/30/2025
- BLS Expiration: 2/2026
References
References available upon request.
Timeline
Director of Clinical Care Coordination
UMPC NCPA
04.2018 - 06.2024
Manager of Care Management
UPMC Williamsport
04.2014 - 04.2018
Care Manager
Susquehanna Health/UPMC Williamsport
05.2009 - 04.2014
Registered Nurse
Susquehanna Health/UPMC Williamsport
06.2000 - 04.2009
Master of Science - Nursing
Mansfield University of Pennsylvania
Bachelor of Science - Nursing
Mansfield University of Pennsylvania
- ACM-RN Expiration: 5/2025
- Registered Nurse License # RN530342L Expiration Date: 4/30/2025
- BLS Expiration: 2/2026
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