Heather Kress

• Lead team in daily operations to ensure high-quality service and customer satisfaction.
• Solve complex interpersonal conflicts by listening closely and determining solutions that satisfy the needs of employees and the company.
• Maintain order accuracy and clear labeling on over 45 orders a day in a time sensitive environment.
• Stay organized, restock supplies, and maintain a clean work area.
• Handle cash transactions and maintain accurate cash drawer and balanced end-of-shift reports.

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• Performed 80+ successful venipunctures using straight and butterfly techniques.
• Tutored peers in proper safety and handling of venipuncture equipment.
• Mastered safe tube handling, labeling, and specimen processing steps.
• Utilized a centrifuge to aid in the performance of complex blood analysis.
• Demonstrated competency in lab safety and cleanup routines.
• Trained in vital signs collection and respectful patient interaction.
• Completed 16 successful EKG readings.
• Assisted a peer in the identification of a potential previously unknown heart illness.

• Followed HIPPA privacy laws when handling patient and delivery details.
• Managed customer questions with patience and clear, polite updates.
• Navigated to and delivered medication and supplies to 20+ patients a day without direct oversight.
• Used safe handling steps to protect medications and reduce delivery errors.
• Independently loaded vehicle with all required supplies and properly secured items to prevent damage to deliveries.
• Kept meticulous records of deliveries, including invoices and delivery confirmations to ensure accurate tracking and billing processing.
• Achieved record of zero accidents through adherence to traffic laws and safety protocols.