Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Kress

Berkeley Heights,NJ

Summary

Certified Phlebotomy Technician looking to apply my strong work ethic and compassion for others in a high-volume, fast-paced blood bank or hospital setting. I'm knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. In addition, I'm always committed to maintaining the highest quality standards when collecting, labeling and processing samples and specimens.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Takeout Manager / Server

Delicious Heights
05.2022 - Current
  • Maximized performance by monitoring daily activities and mentoring 5 new team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons, even during peak business hours, which could reach volumes of up to 65 customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with over 20 regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Medication Delivery Driver

Medley Pharmacy
12.2020 - 03.2022
  • Completed over 30 rush deliveries on tight timetables to satisfy customer needs.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Effectively managed time in order to complete upwards of 28 deliveries across the entirety of New Jersey each day.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Minimized company and personal liability maintaining strict adherence to HIPPA protocols.

Education

Certificate - Phlebotomy & EKG

Phlebotomy Training Specialists
Newark
09-2025

High School Diploma -

Union Catholic Regional High School
Scotch Plains
05-2019

Skills

  • Venipuncture and capillary puncture
  • Emergency response training
  • Specimen handling
  • Sanitation and sterilization
  • Patient communication
  • Patient identification
  • Fast paced work environment

Certification

  • NHCO Certified Phlebotomy Technician Certificate
  • BLS Provider

Timeline

Takeout Manager / Server

Delicious Heights
05.2022 - Current

Medication Delivery Driver

Medley Pharmacy
12.2020 - 03.2022

Certificate - Phlebotomy & EKG

Phlebotomy Training Specialists

High School Diploma -

Union Catholic Regional High School

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