Jasmine Tolliver
Birmingham,AL
Summary
Conscientious Phlebotomy Student recognized for ability to perform tasks with high productivity and efficiency. Possess specialized skills in venipuncture, patient preparation, and specimen handling, ensuring accuracy and safety in all procedures. Excel at communication, empathy, and problem-solving, facilitating positive patient experiences and resolving issues swiftly.
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Longhorn Steakhouse
Birmingham
08.2024 - Current
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Presented menus and answered questions regarding items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted guests and provided menus.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Monitored dining room for cleanliness and proper set-up at all times.
Entrepreneur
Very High Maintenance
04.2020 - Current
- I am the owner of an upcoming brand, I design 85% of the clothes I wear
- I am currently moving to Atlanta to pursue a career in Fashion Design
- I'm handy with a sewing machine, and a sewing needle
- I work extremely hard, I put a lot of time, love, sweat, and my soul into each of my creations
- I'm not satisfied until my customers are satisfied!
- I love to make people feel good about themselves, dressing them up, getting people out of their comfort zones to try something new
- Formed and sustained strategic relationships with clients.
- Expanded business operations to new markets, achieving a broader customer base.
- Designed business plans, growth models and strategies to achieve ROI and profitable revenues within project time models.
- Led brainstorming sessions to generate innovative ideas for new ventures.
- Kept up-to-date on regulatory changes affecting business operations.
- Managed company budget, optimizing expenses to increase profitability.
Accountant/ AP / AR
Elite business strategies
Orlando, Florida
04.2021 - 01.2023
- Handle invoices, payments, certain scheduling, conduct meetings
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Monitored cash flows and prepared weekly cash projections.
- Monitored balance sheets and income statements to evaluate financial performance.
Lead Server/Bartender/Trainer/ marketing team
Walk-Ons Sports Bistreaux
Hoover, AL
11.2019 - 03.2020
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Controlled costs by minimizing waste and maximizing table turns.
- Managed opening and closing duties to facilitate restaurant operations.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Interacted and engaged with patrons to promote friendly environment.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
Shift Leader
Zoes Kitchen, Inc.
Homewood, AL
07.2019 - 01.2020
- Assisted in training new employees on shift operations.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed reports and adjusted workflows to realign with targets.
- Resolved customer complaints promptly and professionally.
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Lead Server/Trainer/marketing team
Twin Peaks Restaurants
Hoover, AL
08.2017 - 06.2019
- Providing great customer service to guests
- Pre bussing tables, running food, and drinks
- Training girls for the floor, answering phones
- Worked directly with servers for many shifts during training process.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Assisted in resolving customer complaints regarding food quality or service delivery.
Nanny/Babysitter
LocalWork
Birmingham, AL
11.2016 - 01.2018
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Provided safe transportation to and from activities and events.
- Stayed current on all required certifications necessary for working as a Nanny.
- Monitored the children's playtime to ensure safety and wellbeing.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Ensured physical and social well-being of each child.
- Read stories aloud to the children and engaged them in creative play activities.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Taught life skills, including personal hygiene and organization.
Sales Associate
Platos closet
Hoover, AL
03.2015 - 01.2016
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed trusting relationships with customers by making personal connections.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed credit card transactions quickly and securely.
- Tracked sales performance metrics to identify trends in market place.
Cashier/ server
Pizza Hut
Birmingham, Alabama
06.2014 - 02.2015
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
- Answered phone calls to assist customers with questions and orders.
- Checked personal identifications during alcohol and tobacco sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Ensured compliance with all safety regulations within the store environment.
Sales Associate
American Eagle
Hoover, AL
11.2013 - 01.2014
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Built and maintained relationships with peers and upper management to drive team success.
- Conducted product demonstrations to highlight features and benefits.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers to determine wants or needs.
Education
Some College (No Degree) - Phlebotomy
Phlebotomy USA
Birmingham, AL01-2025
Some College (No Degree) - Cosmetology
Regency beauty institute
Hoover, AL05-2015
High School Diploma -
Vestavia Hills high school
Birmingham, AL05-2014
Skills
- Customer Service
- Sales
- Server
- Fast learner
- Training
- Microsoft Excel
- POS
- Word
- Cooking
- Nannying
- Babysitting
- Childcare
- Bartending
- Restaurant experience
- Kitchen Experience
- Cleaning Experience
- Busser
- Cash handling
- Serving
- Upselling
- IT
- IOS
- Marketing
- Accounting
- Dermatology
- Microsoft Word
- Microsoft Outlook
- Data entry
- Microsoft Office
- Accounting software
- Typing
- Phone etiquette
- Communication skills
- Organizational skills
- Blood collection
- Sample preparation
- Order of draw
- Capillary puncture
- Specimen handling
- Skin puncture
- Venipuncture technique
- Patient identification
- Needle disposal
- Patient confidentiality
- Venipuncture
- Butterfly needle technique
- Communication
- Specimen preparation
- On-site testing
- Quality control guidelines
- HIPAA compliance
- Blood collection techniques
- Multi-sample collection
- Venipuncture and capillary puncture
Certification
- Food handler certificate
- Driver's License
- ServSafe
- BLS Certification
- ARRT Certification
- ACLS Certification
- CompTIA A+
- Certified Property Manager
- Certified Apartment Manager
- CMCA
- Real Estate License
- Certified Notary Public
- Certified Medical Assistant
Additional Information
I am very outgoing, hardworking. I am always looking for new opportunities to learn, and grow.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Longhorn Steakhouse
08.2024 - Current
Accountant/ AP / AR
Elite business strategies
04.2021 - 01.2023
Entrepreneur
Very High Maintenance
04.2020 - Current
Lead Server/Bartender/Trainer/ marketing team
Walk-Ons Sports Bistreaux
11.2019 - 03.2020
Shift Leader
Zoes Kitchen, Inc.
07.2019 - 01.2020
Lead Server/Trainer/marketing team
Twin Peaks Restaurants
08.2017 - 06.2019
Nanny/Babysitter
LocalWork
11.2016 - 01.2018
Sales Associate
Platos closet
03.2015 - 01.2016
Cashier/ server
Pizza Hut
06.2014 - 02.2015
Sales Associate
American Eagle
11.2013 - 01.2014
Some College (No Degree) - Phlebotomy
Phlebotomy USA
Some College (No Degree) - Cosmetology
Regency beauty institute
High School Diploma -
Vestavia Hills high school