Motivated to exhibit fierce loyalty to an organization where my skills can be artfully applied to achieve goals. Experience handling and overseeing a wide variety of business operations. Outstanding communicator and relentless problem-solver commended for building and maintaining excellent customer relationships. Powerful desire to learn and take on new challenges. Excellent at working within a team and working independently; ideally a mixture of both.
Hi, I’m
Heather Kueffer
Imperial,MO
Summary
Overview
17
years of professional experience
Work History
nimble solutionsChesterfield, MO
Assistant Director
06.2011 - Current
Job overview
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Developed and managed a team of employees to ensure efficient operations of the organization.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Conducted training sessions on new processes for internal staff members.
- Established standards of excellence for customer service delivery throughout the organization.
- Cultivated and maintained relationships to promote positive work culture.
- Mentored new employees on industry practices and business operations.
- Supported work-life balance to improve staff morale.
- Generated billing reports to meet strict deadlines.
- Developed team atmosphere to drive supportive and productive work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Coronis HealthFenton, MO
Billing Professional
09.2008 - 06.2011
Job overview
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Performed quality control of data entry system to verify proper posting of charges.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Hawthorn Physician ServicesSt. Louis, MO
Medical Billing Specialist
02.2007 - 08.2008
Job overview
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Posted charges, payments and adjustments.
- Collaborated closely with other departments to resolve claims issues.
- Analyzed and interpreted patient medical and surgical records to determine billable services.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Answered customer questions to maintain high satisfaction levels.
Education
Missouri CollegeSt Louis, MO
Associates Degree in Occupational Studies from Health Information Technology
01.2008
University Overview
University of Missouri - St LouisSt Louis, MO
Some College (No Degree) from General Studies
University Overview
Skills
- Persistent Problem Solver
- Innate Diplomat/Conflict Resolution
- Thirst for Education and Growth
- Excellent Communicator
- Data Analysis
- Training and Development
- Staff Management
- Computer and Microsoft Proficiency
- Well-versed in several medical practice management systems
Timeline
Assistant Director
nimble solutions
06.2011 - Current
Billing Professional
Coronis Health
09.2008 - 06.2011
Medical Billing Specialist
Hawthorn Physician Services
02.2007 - 08.2008
Missouri College
Associates Degree in Occupational Studies from Health Information Technology
University of Missouri - St Louis
Some College (No Degree) from General Studies