Motivated to exhibit fierce loyalty to an organization where my skills can be artfully applied to achieve goals. Experience handling and overseeing a wide variety of business operations. Outstanding communicator and relentless problem-solver commended for building and maintaining excellent customer relationships. Powerful desire to learn and take on new challenges. Excellent at working within a team and working independently; ideally a mixture of both.
Hi, I’m
Heather Kueffer
Imperial,MO
Summary
Overview
17
years of professional experience
Work History
nimble solutionsChesterfield, MO
Assistant Director
06.2011 - Current
Job overview
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Developed and managed a team of employees to ensure efficient operations of the organization.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Conducted training sessions on new processes for internal staff members.
- Established standards of excellence for customer service delivery throughout the organization.
- Cultivated and maintained relationships to promote positive work culture.
- Mentored new employees on industry practices and business operations.
- Supported work-life balance to improve staff morale.
- Generated billing reports to meet strict deadlines.
- Developed team atmosphere to drive supportive and productive work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Coronis HealthFenton, MO
Billing Professional
09.2008 - 06.2011
Job overview
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Performed quality control of data entry system to verify proper posting of charges.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Hawthorn Physician ServicesSt. Louis, MO
Medical Billing Specialist
02.2007 - 08.2008
Job overview
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Posted charges, payments and adjustments.
- Collaborated closely with other departments to resolve claims issues.
- Analyzed and interpreted patient medical and surgical records to determine billable services.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Answered customer questions to maintain high satisfaction levels.
Education
Missouri CollegeSt Louis, MO
Associates Degree in Occupational Studies from Health Information Technology
01.2008
University Overview
University of Missouri - St LouisSt Louis, MO
Some College (No Degree) from General Studies
University Overview
Skills
- Persistent Problem Solver
- Innate Diplomat/Conflict Resolution
- Thirst for Education and Growth
- Excellent Communicator
- Data Analysis
- Training and Development
- Staff Management
- Computer and Microsoft Proficiency
- Well-versed in several medical practice management systems
Timeline
Assistant Director
nimble solutions
06.2011 - Current
Billing Professional
Coronis Health
09.2008 - 06.2011
Medical Billing Specialist
Hawthorn Physician Services
02.2007 - 08.2008
Missouri College
Associates Degree in Occupational Studies from Health Information Technology
University of Missouri - St Louis
Some College (No Degree) from General Studies
Similar Profiles
Nicholas RuffinNicholas Ruffin
Lead Full Stack Developer at Nimble SolutionsLead Full Stack Developer at Nimble Solutions
Madison ShermanMadison Sherman
Intern at Nimble SolutionsIntern at Nimble Solutions
Sandeep YenniSandeep Yenni
Master Data Analyst at Lex Nimble Solutions| Client: AbbVieMaster Data Analyst at Lex Nimble Solutions| Client: AbbVie