Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Heather Kuehl

Sarasota,FL

Summary

  • 20+ Years of customer service experience in the field of Jewelry retail sales
  • Skills include energetic work attitude, adaptability, active listening skills and courteous demeanor.
  • Ability to communicate effectively and interact successfully with people of all backgrounds and professional levels, able to establish solid rapport quickly.
  • Able to effectively identify problems, suggest corrective action and implement resolution.
  • Organized and detail-oriented; committed to producing results beyond what is expected.
  • Welcome new challenges, quickly learning new skills and procedures with a positive attitude toward goal direction.
  • Enthusiastic and persuasive in promoting a quality product, skilled at anticipating and responding to customer needs.
  • Adaptable and accustomed to independent operation utilizing a team oriented environment.
  • Strengthened customer relations resulting in greater loyalty and longevity.

Overview

28
28
years of professional experience

Work History

Sales Manager

Armel Jewelers
04.2004 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Sales Associate

Beaverbrooks Jewelers
01.1997 - 03.2001
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Associates - Hair Dressing And Beauty Therapy

Wigan An Leigh College
06-1994

Skills

  • Sales team training
  • Goals and performance
  • Verbal and written communication
  • Sales expertise
  • Positive and upbeat
  • Rapport and relationship building
  • Superb time management
  • Contact follow-up
  • Excellent communication skills
  • Sales presentation
  • Product Knowledge
  • Reliability
  • Professionalism

Accomplishments

In 2010 my 1 year old son passed away from misdiagnosed Type 1 Diabetes.

We founded the Charity Drive for Diabetes Awareness.

My daughter started racing go karts at the age of 5 and has now been racing cars since she was 12. We share our story at race tracks throughout the country. We provide information to those who attend these race events with the symptoms of Type 1 Diabetes and Organizations who can help those dealing the disease.

www.drivefordiabetesawareness.org



Interests

  • Hiking
  • Camping
  • Spin Classes
  • Cooking
  • I enjoy helping others and giving back to the community
  • Volunteering
  • Watching Movies and TV Shows
  • Music
  • Wine Tasting
  • Road Trips

Timeline

Sales Manager

Armel Jewelers
04.2004 - Current

Sales Associate

Beaverbrooks Jewelers
01.1997 - 03.2001

Associates - Hair Dressing And Beauty Therapy

Wigan An Leigh College
Heather Kuehl