Heather Kutzy
Edmonds,WA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
General Manager
McDonalds
Edmonds, WA
09.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
General Manager
Ivars
Edmonds, WA
08.2018 - 01.2021
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Built and leveraged community relationships to drive business and maximize catering programs.
General Manager
Danks Wonder Emporium
Edmonds, WA
03.2017 - 08.2018
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
General Manager
McDonalds
Everett, WA
09.2013 - 03.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Assistant General Manager
Lupitas Mexican Grill
Concrete, WA
01.2011 - 09.2013
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Pizza Maker
Annies Pizza
Concrete, WA
06.2006 - 12.2011
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
Education
High School Diploma -
Concrete High School
Concrete, WA01.2009
Associates - Accounting And Business Management
Edmonds Community College
Lynnwood, WASkills
- Multitasking Abilities
- Training and Development
- Good Telephone Etiquette
- Written Communication
- Dependable and Responsible
- Attention to Detail
- Teamwork and Collaboration
- Organized and detailed
- Cash Flow analysis
- Quality assurance controls
- Order and Refund Processing
- Upselling Products and Services
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Timeline
General Manager
McDonalds
09.2021 - Current
General Manager
Ivars
08.2018 - 01.2021
General Manager
Danks Wonder Emporium
03.2017 - 08.2018
General Manager
McDonalds
09.2013 - 03.2017
Assistant General Manager
Lupitas Mexican Grill
01.2011 - 09.2013
Pizza Maker
Annies Pizza
06.2006 - 12.2011
High School Diploma -
Concrete High School
Associates - Accounting And Business Management
Edmonds Community College