Heather Lacy
Gering,NE
Summary
Outgoing Office Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
23
23
years of professional experience
Work History
Office Coordinator
Webb Orthodontics
Scottsbluff, NE
06.2010 - Current
- Interact with customers by phone, email or in-person to provide information.
- Work collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Organize team workload and prioritize tasks to streamline office functions in deadline-driven environment.
- Report on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Verify salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Delegate tasks to administrative staff, increasing office productivity and streamlining company operations.
- Evaluate employee records and productivity to complete employee evaluations.
- Manage employees and enhance productivity and efficiency.
Orthodontic Technician
Evans Orthodontics
Rapid City, SD
07.2007 - 10.2009
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Veterinary Technician
Midtown Animal Hospital
Gering, NE
06.1998 - 09.2006
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Education
High School Diploma -
Scottsbluff High School
Scottsbluff, NEWestern Nebraska Community College
Scottsbluff, NESkills
- Office Production Evaluation
- Office Supplies and Inventory
- Inventory Auditing
- Employee Timesheet Processing
- Team Management
- Office Management
- Administrative Management
- Superior Customer Service
Timeline
Office Coordinator
Webb Orthodontics
06.2010 - Current
Orthodontic Technician
Evans Orthodontics
07.2007 - 10.2009
Veterinary Technician
Midtown Animal Hospital
06.1998 - 09.2006
High School Diploma -
Scottsbluff High School
Western Nebraska Community College
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