Heather Lambert
Facilities/Project Manager
Nashua,NH
Summary
Highly organized and detail-oriented Facility Manager bringing 17 years of experience in providing leadership to both inside personnel, and outside vendors. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Facilities Manager
Mortgage Network, Inc.
Danvers, MA
10.2006 - 03.2023
- Initiated and developed onboarding process.
- Supervised staff of 3 in day-to-day activities.
- Researched and procured office space for new hires
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards, as it pertained to location licensing
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
Executive Assistant III
Countrywide Mortgage
Waltham, MA
05.2004 - 09.2006
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Account Executive
Comcast Spotlight
Bedford, NH
06.1997 - 04.2004
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Trained clients on product features and updates to secure buy-in.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Attended networking events to build relationships and identify sales opportunities.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Serviced accounts and proposed new products and services to maximize revenue.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Prepared additional quotes for current clients to upsell products and services.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
Education
High School Diploma -
Merrimack High School
Merrimack, NH 09.1977 - 06.1978
Skills
Inventory procurement
Blueprint Interpretation
Schedule Management
Service contracts management
Leadership and supervision
Performance Evaluations
Multitasking Abilities
Cultural Awareness
Dependable and Responsible
Organization and Time Management
MS Office
Self-Motivated
PPE Compliance
Training and Development
Operations oversight
Cost-reduction methods
Planning and scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Facilities Manager
Mortgage Network, Inc.
10.2006 - 03.2023
Executive Assistant III
Countrywide Mortgage
05.2004 - 09.2006
Account Executive
Comcast Spotlight
06.1997 - 04.2004
High School Diploma -
Merrimack High School
09.1977 - 06.1978