Summary
Overview
Work History
Education
Skills
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Heather Lambert

Heather Lambert

Facilities/Project Manager
Nashua,NH

Summary

Highly organized and detail-oriented Facility Manager bringing 17 years of experience in providing leadership to both inside personnel, and outside vendors. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience
1
1
year of post-secondary education

Work History

Facilities Manager

Mortgage Network, Inc.
Danvers, MA
10.2006 - 03.2023
  • Initiated and developed onboarding process.
  • Supervised staff of 3 in day-to-day activities.
  • Researched and procured office space for new hires
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards, as it pertained to location licensing
  • Planned, designed, and scheduled phases for large projects.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Negotiated contracts with suppliers to obtain favorable terms and pricing.
  • Resolved invoice and payment issues to facilitate prompt payment to suppliers.

Executive Assistant III

Countrywide Mortgage
Waltham, MA
05.2004 - 09.2006
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Account Executive

Comcast Spotlight
Bedford, NH
06.1997 - 04.2004
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Trained clients on product features and updates to secure buy-in.
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
  • Attended networking events to build relationships and identify sales opportunities.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Serviced accounts and proposed new products and services to maximize revenue.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Prepared additional quotes for current clients to upsell products and services.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.

Education

High School Diploma -

Merrimack High School
Merrimack, NH
09.1977 - 06.1978

Skills

Inventory procurement

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates

Timeline

Facilities Manager

Mortgage Network, Inc.
10.2006 - 03.2023

Executive Assistant III

Countrywide Mortgage
05.2004 - 09.2006

Account Executive

Comcast Spotlight
06.1997 - 04.2004

High School Diploma -

Merrimack High School
09.1977 - 06.1978

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Heather LambertFacilities/Project Manager