Heather Lamp
Wittmann,AZ
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
8
8
years of professional experience
Work History
Office Manager
David's Desert Chapel Funeral Home
Wickenburg, AZ
04.2024 - Current
- Advocated on behalf of families when dealing with insurance companies or other institutions related to funeral expenses.
- Reviewed invoices for accuracy prior to submitting payment requests for approval.
- Completed necessary paperwork for final disposition of deceased persons' remains.
- Organized and prepared documents for funeral services, including death certificates, obituaries, prayer cards and eulogies.
- Performed administrative tasks such as answering phones, filing paperwork and handling payments.
- Offered administrative expertise in managing funeral home operations.
Paraprofessional
Nadaburg Elementary School
Wittmann, AZ
09.2023 - 03.2024
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Assisted teachers with planning and preparing lessons for students.
- Ensured that all safety regulations were followed in the classroom environment.
- Provided guidance to students in the classroom setting.
- Maintained accurate records of student grades and academic progress reports.
Tow Truck Driver
Greenway Family Towing
Glendale, AZ
12.2019 - 04.2020
- Assisted customers in understanding how tow trucks work and what services are available.
- Communicated effectively with customers to assess their needs and provide appropriate solutions.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.
Veterinary Assistant
Avenues Pet Clinic
Cheyenne, WY
02.2018 - 11.2018
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Provided emotional support to pet owners during difficult times.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
Sales Associate
Ross Dress for Less
Cheyenne, WY
08.2016 - 04.2017
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Wickenburg High School
Wickenburg, AZ05-2015
Skills
- Office Management
- Policy Development
- Workforce Management
- Customer Service
- Financial Reporting
- Contract Negotiations
- Office Administration
Timeline
Office Manager
David's Desert Chapel Funeral Home
04.2024 - Current
Paraprofessional
Nadaburg Elementary School
09.2023 - 03.2024
Tow Truck Driver
Greenway Family Towing
12.2019 - 04.2020
Veterinary Assistant
Avenues Pet Clinic
02.2018 - 11.2018
Sales Associate
Ross Dress for Less
08.2016 - 04.2017
High School Diploma -
Wickenburg High School
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