Heather Lange
San Jose,CA
Summary
Dynamic merchandising specialist with a proven track record in optimizing product displays and managing inventory to drive sales and enhance customer experience. Expertise in visual merchandising, stock replenishment, and customer engagement fosters seamless collaboration within teams and adaptability to evolving retail needs. Committed to delivering measurable results through effective merchandising techniques and attention to detail, ensuring optimal stock levels and visually appealing displays. A strong foundation in inventory management and product placement contributes to elevating store performance and creating engaging retail environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Merchandiser Clerk
United Plant Growers
10.2024 - 11.2025
- Spoke with the management team and built relationships
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with sales teams to align merchandising efforts with promotional campaigns.
- Organized merchandise displays to enhance product visibility and customer engagement.
Kitchen Manager
Chipotle Mexican Grill
08.2017 - 09.2025
- Handled inventory management to track stock levels and prevent shortages or excesses.
- Oversee daily kitchen operations to ensure food quality and safety standards.
- Train and mentor staff on food preparation techniques and best practices.
Car Detailer
Next Level Garage
03.2016 - 09.2025
- Performed thorough interior and exterior cleaning of vehicles, including vacuuming, shampooing carpets, washing windows, and polishing surfaces
- Utilized specialized tools and equipment to remove dirt, stains, and debris from vehicle interiors and exteriors
- Applied wax or protective coatings to preserve the paint finish of vehicles
- Supervised detailing operations to ensure high-quality results and customer satisfaction.
- Trained new team members on industry-standard cleaning techniques and safety protocols.
Vinyl Installer
Winning Vinyl Works
03.2016 - 09.2025
- Clean and prepare vehicle surfaces thoroughly to ensure proper adhesion of vinyl material, which may include removing previous wraps or paint protection film. Interpret and follow design layouts and graphics provided by clients, ensuring accurate placement and alignment.
- Disassembled and reassembled parts, unless unable. In that case another person was brought in.
- Applied vinyls of all styles and prints.
Garden Associate
The Home Depot
12.2020 - 10.2023
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
Auto Body Specialist
Next Level Garage
03.2016 - 11.2022
- Utilized industry-standard tools and equipment to repair dents, scratches, and other damages to vehicle exteriors
- Focusing on disassembly and assembly
- Conducted thorough inspections of vehicles before and after repairs to ensure quality standards were met
Event Coordinator
Soft Gripp
03.2012 - 10.2022
- As an event coordinator for a well known car group ( founder decided to part ways ) Soft Gripp.
- Worked closely with marketing team to develop promotional materials for events and increase attendance rates
- Conducted post-event evaluations to gather feedback from participants and identify areas for improvement.
- Ensured compliance with health & safety regulations at all times during events
Assistant Manager
Tacobell
10.2010 - 10.2018
- Established cohesive teams by facilitating team-building activities and fostering open communication.
- Provided exceptional customer service by actively listening to customer needs and resolving issues in a timely manner.
- Implemented effective inventory management strategies to ensure accurate tracking and availability of products.
- Demonstrated strong leadership skills by effectively delegating tasks, providing guidance, and motivating team members.
- Performed comprehensive performance management by conducting regular evaluations, setting goals, and providing feedback.
Assembly Line Worker
MTD
02.2012 - 10.2014
- Packed and inspected products to ensure they were being shipped in working order.
- SKU labels were organized and ready to be placed on the shipping crates.
- Managed inventory.
Server
Applebee's
08.2010 - 10.2014
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
Barista
Sheris Coffee House
03.2010 - 09.2014
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
Customer Service Associate
Twilight Boutique
07.2012 - 04.2014
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
Education
Medical Billing & Coding - Career Diploma
Penn Foster
Remote12.2025
High school or equivalent - Highschool Diploma
Norwalk High School
Norwalk, OH06.2012
Skills
- Product rotation
- Friendly and outgoing
- Reliable and punctual
- Promotional planning
- Planogram design
- Customer relationship management (CRM)
Certification
- Driver's License
- Food Safety Certification
Timeline
Merchandiser Clerk
United Plant Growers
10.2024 - 11.2025
Garden Associate
The Home Depot
12.2020 - 10.2023
Kitchen Manager
Chipotle Mexican Grill
08.2017 - 09.2025
Car Detailer
Next Level Garage
03.2016 - 09.2025
Vinyl Installer
Winning Vinyl Works
03.2016 - 09.2025
Auto Body Specialist
Next Level Garage
03.2016 - 11.2022
Customer Service Associate
Twilight Boutique
07.2012 - 04.2014
Event Coordinator
Soft Gripp
03.2012 - 10.2022
Assembly Line Worker
MTD
02.2012 - 10.2014
Assistant Manager
Tacobell
10.2010 - 10.2018
Server
Applebee's
08.2010 - 10.2014
Barista
Sheris Coffee House
03.2010 - 09.2014
Medical Billing & Coding - Career Diploma
Penn Foster
High school or equivalent - Highschool Diploma
Norwalk High School