Heather Last
Coatesville,PA
Summary
Marketing and sales professional with experience supporting B2B outreach, bid preparation, procurement, and customer service. Creates marketing collateral, tracks leads and campaign results, and helps sales teams with materials and follow-up that support new business. Known for clear communication, organization, and strong client relationships.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bid Associate, Marketing & Sales
Terra Technical Services, LLC
Downingtown, Pennsylvania
05.2024 - Current
- Created marketing materials, capability statements, project sheets, proposals, social media posts, and graphics to give sales team ready-to-use content for new business efforts.
- Supported client outreach campaigns and industry networking events, tracked leads and bid outcomes, analyzed campaign performance, and presented insights to management.
- Built relationships with clients, general contractors, municipalities, and partners through in-person meetings, calls, and proposal follow-ups that contributed to acquiring new customers.
- Assisted estimators with bid preparation by assembling bid packages, prequalifications, bid bonds, and insurance certificates and submitting materials under tight deadlines.
- Managed procurement by requesting and comparing vendor and subcontractor quotes, preparing agreements, tracking orders, and ensuring compliance with permits and licensing.
Team Member
Tractor Supply Co.
Parkesburg, PA
01.2021 - 10.2026
- Assisted Tractor Supply customers with product selection and store questions.
- Established strong customer relationships through tailored product recommendations, encouraging repeat purchases.
- Stocked and replenished shelves to maintain product availability and organized inventory for optimal store presentation.
- Stocked freight, shelves, and endcaps across Tractor Supply sales floor.
- Operated point of sale register for Tractor Supply purchases and returns.
Sales Office Associate
Jeff D'Ambrosio
Downingtown, PA
01.2024 - 07.2024
- Processed vehicle deals, payoffs, and title work to support sales and maintained accurate, organized customer deal files.
- Managed vehicle paperwork for efficient dealership operations
- Prepared deal jackets for sales and finance teams
- Entered customer information into dealership records
Pharmacy Technician & Front Store Associate
CVS
York, PA
01.2020 - 12.2020
- Served 100+ customers daily, efficiently handling prescriptions and inquiries; streamlined patient data entry in store system.
- Processed prescriptions using CVS pharmacy systems and pharmacist direction
- Verified patient information and insurance claims for prescription accuracy
- Assisted customers with medication pickup, questions, and store navigation
Sales Associate
Kohl's
Thorndale, PA
09.2018 - 01.2020
- Greeted Kohl’s customers and provided product guidance on sales floor
- Processed transactions and promoted store credit card sign-ups at register to enhance customer loyalty.
- Operated Kohl’s register and processed cash, card, and returns
- Restocked merchandise on sales floor to ensure product availability for customers. and maintained organized Kohl’s sales displays
Education
Coursework - Entrepreneurship & Music Production
York College of Pennsylvania
York, PA01-2021
Diploma -
Coatesville Area Senior High School
01-2019
Skills
- Bid preparation
- Proposal development
- Digital lead generation
- Marketing materials
- Vendor management
- Compliance documents
- Data reporting
- Client engagement
- Time management
- Visual content creation
- Teamwork
- Client management
Personal Information
Title: Marketing | Sales | Client Relations
Certification
- Pennsylvania Notary
- Licensed to sell motor vehicles in Pennsylvania
- Certified Pharmacy Technician
- Forklift Certified
Timeline
Bid Associate, Marketing & Sales
Terra Technical Services, LLC
05.2024 - Current
Sales Office Associate
Jeff D'Ambrosio
01.2024 - 07.2024
Team Member
Tractor Supply Co.
01.2021 - 10.2026
Pharmacy Technician & Front Store Associate
CVS
01.2020 - 12.2020
Sales Associate
Kohl's
09.2018 - 01.2020
Coursework - Entrepreneurship & Music Production
York College of Pennsylvania
Diploma -
Coatesville Area Senior High School