Heather Lauzon
MALONE,New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Resident Assistant
St. Joesph Addiction and Treatment Center
Saranac Lake, NY
11.2022 - Current
- Maintained patient records, including medical histories, reports and examination results.
- Greeted patients and provided assistance with paperwork.
- Responded promptly to requests from doctors or nurses for assistance.
- Transported patients to other departments for further evaluation or treatment.
- Collected specimens for testing and prepared them for laboratory analysis.
- Answered questions from patients regarding their medications or treatments.
- Helped maintain accurate patient charts by updating information regularly.
- Supported nursing staff in day-to-day operations.
- Attended training to validate or refresh basic professional skills.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Facilitated patient check-in/out procedures for smooth flow.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
Crisis Interventionist
Citizen Advocates
Malone, NY
05.2023 - 02.2024
- Ensured safety of both the client and surrounding environment during episodes of extreme agitation or aggression.
- Maintained accurate records of all case notes, clinical evaluations, and referrals.
- Provided emotional support to individuals in crisis situations.
- Collaborated with other professionals to coordinate services for individuals in need.
- Assisted clients with developing coping skills to manage stress and anxiety levels.
- Organized and facilitated group activities to help foster social skills among the youth.
- Documented child progress, reporting extreme changes in behavior.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
Direct Support Professional
Citizen Advocates
Malone, NY
09.2016 - 09.2021
- Accompanied individuals on outings to promote independence and integration into the community.
- Provided guidance and support to ensure safety of individuals served.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Administered medication under supervision of healthcare professionals.
Community Aide
Citizen Advocates
Malone , NY
10.2020 - 02.2021
- Maintained records of client interactions and program outcomes.
- Created educational materials about community resources and services.
- Assisted in developing strategies for addressing identified problems.
- Protected confidential information of residents with careful documentation.
- Managed caseloads of clients with diverse backgrounds.
Peer Support Specialist
Citizen Advocates
Malone , NY
02.2020 - 08.2020
- Assisted clients with developing healthy coping skills to manage stressors.
- Educated clients on available community resources that could enhance their quality of life.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Counseled clients physical, mental factors impacting personal success.
- Maintained accurate documentation of client interactions and progress.
- Fostered a safe, confidential environment for open communication.
Education
High School Diploma -
Salmon River High School
Fort Covington, NY06-2003
Skills
- Student Advisory
- Ambulation Assistance
- CPR Certified
- Direct Patient Care
- Activity Planning
- Administrative Support
- First-aid and CPR
- Time Management
- Case Management
- Effective Planning
- Role Modeling
Timeline
Crisis Interventionist
Citizen Advocates
05.2023 - 02.2024
Resident Assistant
St. Joesph Addiction and Treatment Center
11.2022 - Current
Community Aide
Citizen Advocates
10.2020 - 02.2021
Peer Support Specialist
Citizen Advocates
02.2020 - 08.2020
Direct Support Professional
Citizen Advocates
09.2016 - 09.2021
High School Diploma -
Salmon River High School
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