Thomas Smith
Massena,NY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Substance Abuse Counselor
St. Joseph’s Addiction Treatment At Rose Hill
2021.08 - 2023.06
- Kept accurate and detailed records to track and document client progress.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Monitored client progress to make necessary adjustments for client success.
- Developed individual treatment goals based on history and diagnosis.
Home Improvement Contractor/Handyman
Riverdale Apartments
2019.12 - 2021.08
- Completed remodeling of residential bathrooms, kitchens, foyers, hallways and basements, including tear down, framing, installation and finished carpentry. Installed electronic products such as home theater systems, security systems, and many other electrical and technology based products. Also completed general maintenance of customers properties.
Warehouse Assistant
NYS Division Of Correctional Industries
2018.04 - 2019.11
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Customer Service Associate
Hannaford Supermarket
2016.07 - 2018.04
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
General Handyman/Swimming Pool Installer
Self-employed
2010.09 - 2016.05
- Provided first class customer service to meet all deadlines with guaranteed satisfaction.
- Consulted with customers to understand desires and help each owner meet individual property objectives.
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- Erected and dismantled pool structures, braces, shoring walls and other temporary structures.
- Assisted with carrying out tasks by transporting supplies, operating equipment and completing basic support tasks.
Education
Associate of Science - Small Business Administration And Management
Mater Dei College
Ogdensburg, NY05.2005
GED -
Massena Central High School
Massena, NY06.1989
Skills
- Detail Focused
- Client Relations
- Decision Making
- Problem Solving
- Risk Assessment and Mitigation
- Energetic and Positive
Timeline
Substance Abuse Counselor
St. Joseph’s Addiction Treatment At Rose Hill
2021.08 - 2023.06
Home Improvement Contractor/Handyman
Riverdale Apartments
2019.12 - 2021.08
Warehouse Assistant
NYS Division Of Correctional Industries
2018.04 - 2019.11
Customer Service Associate
Hannaford Supermarket
2016.07 - 2018.04
General Handyman/Swimming Pool Installer
Self-employed
2010.09 - 2016.05
Associate of Science - Small Business Administration And Management
Mater Dei College
GED -
Massena Central High School
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