Heather Lawless
Portsmouth,VA
Summary
New grad MSN-FNP student with a strong background in emergency medicine. I have passed my Nurse Practitioner boards, obtained my Virginia state license, and have an active DEA. I work well with others, am a fast learner, and am a very dedicated employee. Looking for somewhere to start my career.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Emergency Room Registered Nurse
Sentara Healthcare
Norfolk, VA
11.2021 - Current
- Collaborated with interdisciplinary teams to enhance patient outcomes and streamline care delivery.
- Assessed patient conditions, documenting changes in health status and modifying care plans accordingly.
- Educated patients and families on treatment plans, medications, and post-discharge care instructions.
Coverage Determinations and Appeals Representative
CVS Caremark
San Antonio, TX
03.2019 - 09.2021
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Worked with patients, pharmacy, and doctors offices to obtain insurance coverage of prescription drugs.
Emergency Medical Technician (EMT)
SeaWorld Parks & Entertainment
San Antonio, TX
05.2013 - 09.2021
- Administered first aid and emergency care to guests, ensuring prompt response during incidents.
- Collaborated with park security and medical teams to coordinate emergency response efforts effectively.
Patient Care Assistant/Unit Secretary (Couplet Floor)
St. Luke's Baptist Hospital
03.2018 - 02.2019
- Assisted nursing staff with patient care activities and daily living tasks.
- Monitored vital signs to ensure patient safety and well-being.
Education
Master's degree - Nursing
Chamberlain College of Nursing
Chicago09-2025
Bachelor of Science - Nursing
Galen College of Nursing
San Antonio, TX01-2021
Bachelor of Science - Public Health
University of Texas At San Antonio
San Antonio, TX01-2016
Associate of Science - Biology
Northwest Vista College
San Antonio, TXSkills
- Direct patient care
- Medication and IV administration
- IV insertion
- Patient assessments
- Documentation and charting
- Patient and family advocacy
- Time management
- Prioritization skills
- Team coordination
- Clinical judgment
- Professional bedside manner
Certification
- AANP FNP-C
- VBON APRN
- Texas Board of Nursing Compact/Multistate RN License
- BLS/ALS/PALS
Timeline
Emergency Room Registered Nurse
Sentara Healthcare
11.2021 - Current
Coverage Determinations and Appeals Representative
CVS Caremark
03.2019 - 09.2021
Patient Care Assistant/Unit Secretary (Couplet Floor)
St. Luke's Baptist Hospital
03.2018 - 02.2019
Emergency Medical Technician (EMT)
SeaWorld Parks & Entertainment
05.2013 - 09.2021
Bachelor of Science - Nursing
Galen College of Nursing
Master's degree - Nursing
Chamberlain College of Nursing
Bachelor of Science - Public Health
University of Texas At San Antonio
Associate of Science - Biology
Northwest Vista College
Clinical Experiences
Internal Medicine, Urgent Care, Pediatrics