Heather Lee Rogers
Roseville,CA
Summary
Skilled bartender with several years of experience with a background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Bartender
Live Nations Toyota Amphitheater
Wheatland, California
08.2022 - 09.2024
- Performed opening and closing duties including restocking supplies.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
Bartender
Woodhams Lounge
Santa Clara, California
01.2007 - 05.2018
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Greeted guests with friendliness and professionalism.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Performed opening and closing duties including restocking supplies.
- Effectively multitasked within fast-paced environment.
- Trained new bartenders on drink preparation and opening and closing procedures.
- Balanced daily registers and generated sales reports for management.
Bartender/Manager
C & J’s Sports Bar
Santa Clara, California
07.2005 - 05.2008
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained front-of-house staff on bar policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Conducted inventory of supplies, liquor and beer.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Booked bands and other entertainment.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
Clerk/Cashier
Southern Lumber
San Jose, California
04.2002 - 07.2003
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Helped customers find specific products, answered questions, and offered product advice.
Barista/ Server
Dolce Spazio
San Jose, CA
08.2000 - 02.2001
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Managed cash register and processed transactions with accuracy and integrity.
- Performed nightly duties for closing and locking up shop.
Hostess
House of Chu
San Jose, CA
07.1999 - 02.2001
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Accepted payments from guests for dine-in and take-out foods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Took reservations from patrons by phone or online.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Gymnastic instructor
Taylor’s Acro Gymnastics
San Jose, CA
08.1995 - 07.1999
- Planned and taught gymnastics/ circus classes to children of varying ages.
- Maintained a safe environment by enforcing gymnasium rules and regulations.
- Communicated with parents regarding children's behavior and progress in class.
- Led circus camps as an instructor, introducing young athletes to the sport and fostering a positive team environment.
Education
High School Diploma - General Education
Lincoln High School
San Jose, CAAssociate of Arts - General Education
San Jose City College
San Jose, CASkills
- Outstanding customer service
- Bar operations management
- Mixology
- Cocktail list development
- Food service
- Identification verification
- Strong multitasking
- Ordering bar supplies
- Payment processing
- Beverage preparation
- Recipe and menu memorization
- ABC regulations
- Safe service compliance
Certification
- RBS Certified ID 312713930
References
References available upon request.
Timeline
Bartender
Live Nations Toyota Amphitheater
08.2022 - 09.2024
Bartender
Woodhams Lounge
01.2007 - 05.2018
Bartender/Manager
C & J’s Sports Bar
07.2005 - 05.2008
Clerk/Cashier
Southern Lumber
04.2002 - 07.2003
Barista/ Server
Dolce Spazio
08.2000 - 02.2001
Hostess
House of Chu
07.1999 - 02.2001
Gymnastic instructor
Taylor’s Acro Gymnastics
08.1995 - 07.1999
High School Diploma - General Education
Lincoln High School
Associate of Arts - General Education
San Jose City College