Heather Legere

• Facilitated and directed structured workshops on financial literacy, communication skills, nurturing parenting, and stress resilience for 8–16 participants, ensuring compliance with federally funded program standards.
• Analyzed mental health and substance use factors alongside socioeconomic challenges to support participant goal achievement.
• Conducted targeted coaching sessions focused on improving interview skills and refining resume presentation.
• Implemented conflict resolution strategies to maintain order and promote a positive group atmosphere.
• Managed maintenance of accurate records and tracking of participant engagement within the system.
• Spearheaded collaboration initiatives among staff to optimize service delivery and improve participant outcomes.

• Manage caseload of 25 individuals with severe and persistent mental illness (SPMI)
• Participate in on-call rotation (3 staff) responding to crises and urgent service needs
• Conduct assessments and develop individualized service plans
• Coordinate care across healthcare, housing, and community providers
• Maintain detailed documentation in compliance with regulatory standards

• Provide direct support and supervision for 4 live-in residents who are deaf with severe and persistent mental illness (SPMI) within a PNMI
• Developed and applied American Sign Language (ASL) techniques to ensure clear and inclusive communication.
• Implemented personalized intervention strategies to address crises and promote behavioral stabilization.
• Facilitated transportation of residents to medical appointments and community outings, prioritizing safety throughout the process.
• Facilitated coordination of care among providers to enhance service continuity.
• Maintain accurate, compliant documentation

Also employed Feb 2018 to Jan 2019

• Conduct outreach to individuals experiencing homelessness, substance use, and mental health conditions
• Assist with applications for SNAP, Medicaid, and public benefits
• Navigate individuals through healthcare and social service systems
• Provide referrals to community resources and support access to services
• Document services and track outcomes for reporting

• Selected to hire, train, and mentor 8–10 new staff per site during program expansion
• Provide field-based coaching in service delivery, engagement, and documentation standards
• Model crisis response and intervention strategies for complex client situations
• Evaluate staff performance and provide feedback to leadership
• Ensure compliance with organizational policies across multiple locations

• Manage caseload of 15–30 clients receiving in-home and telehealth services
• Conduct assessments and develop individualized recovery plans
• Coordinate care with multidisciplinary teams
• Support individuals through crisis, relapse, and stabilization
• Maintain detailed documentation in compliance with program requirements

• Conducted group psycho-education and cognitive-behavioral therapy interventions for 8–16 clients within an intensive outpatient care framework.
• Executed comprehensive intake assessments to evaluate eligibility for substance use disorder treatment within an intensive outpatient setting.
• Provided direct assistance in crisis intervention and relapse prevention to enhance client stability.
• Led 1:1 recovery coaching sessions, wellness planning, and discharge coordination to ensure comprehensive client support.
• Executed comprehensive insurance verification processes, including initial and concurrent reviews, while liaising with providers to maintain uninterrupted insurance coverage.
• Facilitated random urine testing to keep accountability of client use of substances and provide results to probation officers when needed.

• Conducted regular reviews and updates of operational records, ensuring strict compliance with training protocols.
• Managed scheduling processes to enhance efficiency in daily operations.
• Implemented meticulous validation and maintenance strategies to ensure integrity and reliability of mission-critical documentation.
• 4-8 Black Hawks and about 62 personnel to track flight status, soldier flight training and hours, mechanics of aircraft’s are serviced

Deployment: Afghanistan 01/2006-04/2007

• Streamlined administrative processes and maintained accurate personnel records to enhance operational efficiency.
• Managed comprehensive travel arrangements and emergency leave protocols to ensure operational readiness for 500+ service members on base in Afghanistan.
• Facilitated onboarding training to ensure compliance and enhance personnel readiness.
• Implemented protocols to uphold accuracy and confidentiality of sensitive information, safeguarding it from unauthorized access.