Heather Lenton
Medical Assistant & Phlebotomist
Sacramento,CA
Summary
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Lead
In N Out
Sacramento, California
04.2014 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted performance valuations to identify weakness and develop improvement strategies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Phlebotomist
Vitalant
04.2024 - 10.2025
- Performed venipuncture and capillary collection with precision and care.
- Ensured compliance with safety protocols and infection control standards.
- Maintained accurate patient records and documentation for blood draws.
- Collaborated with healthcare team to streamline patient intake processes.
- Trained and mentored new phlebotomists on best practices and techniques.
- Conducted quality control checks on equipment to ensure optimal performance.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Education
Medical Assistant
CALRegional
Roseville, CAPhlebotomist
CALRegional
High School Diploma -
Inderkum High School
Sacramento, CA05.2011
Skills
Venipuncture
Order of draw
Patient care
Specimen handling
Sample and specimen collection
Butterfly needle technique
HIPAA compliance
Patient confidentiality
Patient support
Capillary puncture
Data entry
Recording data
Medical records management
Medical terminology knowledge
Vital sign monitoring
CPR
Immunization administration
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Vitalant
04.2024 - 10.2025
Shift Lead
In N Out
04.2014 - Current
Phlebotomist
CALRegional
High School Diploma -
Inderkum High School
Medical Assistant
CALRegional