Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SoftwareEngineer
Heather Levi

Heather Levi

Inlet,NY

Summary

Reliable and upbeat Office Manager/Retail Sales Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

22
22
years of professional experience

Work History

Independent Representative

Zyia Active
05.2022 - Current
  • Greet customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Develop and maintain positive customer relations and coordinate with team members to properly handle requests and questions.
  • Communicate with clients and customers to gather, provide and share updated information on products and services.
  • Learn and follow all organizational policies and procedures to maintain safe and professional working environments.
  • Handle customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Learn and utilize upselling techniques to encourage customers to make additional purchases and increase sales.

Office Manager

Levi Lumber Company
01.2002 - Current
  • Greet customers and help with product questions, selections, and purchases.
  • Offer each customer top-notch, personal service to boost sales and customer satisfaction.
  • Develope professional relationships with customers to increase loyalty, retention and rapport.
  • Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Perform banking, business administration and financial tasks to guarantee five-star service for clients.

Travel Agent

KHM Travel, Inc.
01.2007 - 01.2010
  • Arranged travel accommodations for groups, couples and families.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.

Education

High School Diploma -

Town of Webb Union Free School District
Old Forge, NY

Skills

  • Customer Service
  • Suggestive Selling
  • Product Knowledge
  • Relationship Building
  • Conflict Resolution
  • Problem-Solving
  • Product Recommendations
  • Teamwork
  • Friendly and Outgoing

Additional Information

My husband and I have sailed 7 times, 5 times being on Norwegian Cruise Line and we just recently booked a sailing for April 2024. We started out on Carnival with our then 10 and 7 year old daughters, just to give it a try and see if we liked it. We loved it! So then decided to move up the scale and we chose the Getaway for our next family adventure. I'm so glad we did!! The only other time we didn't sail on NCL was because friends invited us to join them on a Royal Caribbean cruise. We didn't love it. We have since sailed the last 2 years straight with another one to come in the Spring and we couldn't be more excited! The ships we've been on are the Getaway, the Escape (twice), the Joy and the Encore.


The level of professionalism and knowledge when chatting with the NCL online cruise reps is top notch. I feel I would do a superb job helping people plan their next favorite vacation as I am very accustomed to customer service relations, problem solving and have very strong knowledge of the line and I'm so willing to learn more.


Timeline

Independent Representative

Zyia Active
05.2022 - Current

Travel Agent

KHM Travel, Inc.
01.2007 - 01.2010

Office Manager

Levi Lumber Company
01.2002 - Current

High School Diploma -

Town of Webb Union Free School District

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Heather Levi