Summary
Overview
Work History
Skills
Work Availability
Timeline
Intern
Heather Levitt

Heather Levitt

Midvale,UT

Summary

Customer Service Professional with more than 20 years of experience in delivering outstanding service and promoting collaboration. Expertise in interpersonal communication enhancing customer satisfaction aligning with organizational objectives. Results-oriented individual achieving favorable outcomes through strategic problem-solving and a dedication to excellence.

Overview

28
28
years of professional experience

Work History

Foreign Language Instructor

Tamim Academy
Salt Lake City, Utah
08.2021 - 09.2024
  • Instructed beginner classes to achieve proficiency in reading Hebrew, exceeding expectations, and traditional outcomes.
  • Collaborated with Hebrew teachers to implement a comprehensive learning system, resulting in higher vocabulary retention rates.

Co-Founder, Co-Owner

All Hours Locksmith, LLC
Midvale, Utah
05.2011 - 05.2021
  • Co-founded a service company and played an integral role as the CFO.
  • Streamlined costs, resulting in higher revenue, and efficiency.
  • Improved quality benchmarks for service, boosting customer satisfaction, and repeat business.

E-Commerce Product Coordinator

Smoky Mountain Knife Works Inc.
Sevierville, TN
01.2007 - 08.2010
  • Oversaw website content management, increasing customer satisfaction with product images and details.
  • Collaborated with the marketing team to create engaging content for e-commerce pages, enhancing user experience, and boosting sales.

Purchasing Agent

Smoky Mountain Knife Works Inc.
Sevierville, TN
01.2004 - 01.2007
  • Secured new products by issuing purchase orders, enhancing market competitiveness.
  • Forged strong relationships with international vendors, ensuring prioritized overseas shipments.
  • Maintained accurate logs for purchases, effectively cutting costs, and avoiding inventory excess.

Customer Service Specialist

Smoky Mountain Knife Works Inc.
Sevierville, TN
01.2001 - 01.2004
  • Resolved complex customer service issues, leading to increased customer satisfaction.
  • Researched intricate issues by liaising with multiple departments, ensuring prompt resolutions.
  • Utilized problem-solving techniques to de-escalate complaints, maintaining high retention rates.

Inbound Call Center Sales Representative

Smoky Mountain Knife Works Inc.
Sevierville, TN
06.1996 - 01.2001
  • Delivered comprehensive product details via inbound calls, driving increased sales.
  • Recommended supplementary products, exceeding standard sales targets.
  • Outperformed call speed standards through efficient task processing.

Skills

  • 20 years of customer service
  • Effective communication
  • Problem solving
  • Multitasking
  • Attention to detail
  • Empathy
  • Interpersonal communication
  • Managing appointments
  • Data entry
  • Time management
  • Administrative support
  • Operations management
  • Microsoft (Access, Word, Excel)
  • Intuit Quickbooks
  • IBM (AS400/iSeries)
  • Typing speed: 55 WPM
  • Foreign language instruction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Foreign Language Instructor

Tamim Academy
08.2021 - 09.2024

Co-Founder, Co-Owner

All Hours Locksmith, LLC
05.2011 - 05.2021

E-Commerce Product Coordinator

Smoky Mountain Knife Works Inc.
01.2007 - 08.2010

Purchasing Agent

Smoky Mountain Knife Works Inc.
01.2004 - 01.2007

Customer Service Specialist

Smoky Mountain Knife Works Inc.
01.2001 - 01.2004

Inbound Call Center Sales Representative

Smoky Mountain Knife Works Inc.
06.1996 - 01.2001

Some College (No Degree) - Business Administration and Management

Pellissippi State Community College

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Heather Levitt