Summary
Overview
Work History
Education
Skills
Timeline
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Heather Lewis

Springfield,Kentucky

Summary

Proven Medical Coder/Auditor at United Healthcare/Optum, adept in HIPAA compliance. Leveraged expertise in ICD-10 and HCC coding. Demonstrated commitment to continuous learning and attention to detail. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

32
32
years of professional experience

Work History

Medical Coder/Auditor

United Healthcare/Optum
11.2009 - Current
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Promoted teamwork within the department through effective communication and collaboration on complex cases.
  • Utilized active listening and interpersonal skills when communicating with others.
  • Verified signatures and checked medical charts for accuracy and completion.
  • HEDIS experience for 14 years working on the ART team, SR Client engagement, Quality Analyst, Management support, and Audit team

Substitute Teacher, K-Eighth Grade

Washington County Schools
08.2004 - 05.2008
  • Assisted permanent teachers in maintaining classroom routines, ensuring a seamless transition during their absence.
  • Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and a strong understanding of diverse curricula.
  • Assisted fellow teachers with assignments, special projects, tests, and grading as needed.
  • Proctored standardized tests by adhering to strict requirements.
  • Maintained accurate records of student attendance, performance, and progress to inform instructional decisions and report to permanent teachers.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Receptionist in school office and Board of Education office, assisted office staff in both settings.

Floral Designer/Customer Service Representative

C & L Florist
05.1992 - 08.1995
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
  • Prepared potted plants and bouquets based on customer requirements.
  • Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
  • Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
  • Maintained cleanliness and organization of shop, enhancing shopping experience for customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Worked with delivery, customer service, and billing/accounts management.

Education

Medical Coding Certification - Medical Coding

Allied Medical Schools
Online
06.2009

Skills

  • Medical Terminology
  • Anatomy knowledge
  • HIPAA Compliance
  • Teamwork capabilities
  • Data Entry
  • ICD-10 Coding, HCC coding
  • HEDIS Auditing
  • Worked with Encoders
  • Workflow Management
  • Inpatient records coding
  • Continuing education
  • Attention to Detail

Timeline

Medical Coder/Auditor

United Healthcare/Optum
11.2009 - Current

Substitute Teacher, K-Eighth Grade

Washington County Schools
08.2004 - 05.2008

Floral Designer/Customer Service Representative

C & L Florist
05.1992 - 08.1995

Medical Coding Certification - Medical Coding

Allied Medical Schools

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Heather Lewis