HEATHER LEXA
Maricopa,AZ
Summary
Detail-oriented, research and writing support with front-line customer service and administrative coordination. Handles both phone and email communication, guest support, records, and reports with accuracy while helping teams improve content quality, streamline operations, and maintain positive client and customer relationships.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Biblical Archaeology Assistant / Writer
Armstrong Institute of Biblical Archeaology
Edmond, OK
08.2025 - 05.2026
- Supported research and writing tasks in biblical archaeology, enhancing content quality and relevance for target audience.
- Assisted with documentation, information collection, and written communication for projects.
- Prepared and sent daily social media emails to drive website engagement and expand audience reach.
- Managed email correspondence with clients and subscribers, addressing inquiries and fostering positive relationships.
Call Center Associate
Herbert W. Armstrong College
Edmond, OK
08.2022 - 05.2025
- Maintained a patient, helpful approach in fast-paced customer-service environment, resolving issues effectively.
- Assisted customers by answering questions, addressing concerns, and providing clear information to enhance their experience.
- Communicated effectively and documented information accurately to resolve customer issues efficiently.
- Delivered professional, courteous service to diverse customer needs, enhancing overall satisfaction.
Front Desk Manager
Herbert W. Armstrong College
Edmond, OK
12.2023 - 09.2024
- Managed guest check-in and check-out procedures, reservations, and payments.
- Welcomed guests and faculty with professional hospitality, enhancing their campus experience.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed incoming calls, facilitating prompt assistance and routing inquiries to appropriate college offices.
Ticket Taker & Usher
Armstrong International Cultural Foundation
Edmond, OK
01.2023 - 01.2026
- Welcomed guests, delivered courteous and professional customer service to enhance event experience.
- Checked tickets, assisted guests with seating and directions to ensure seamless entry.
- Coordinated with guests and coworkers to facilitate smooth event operations.
- Headed up guiding citizens to a designated location to ensure safety in case of emergency
Bookstore Manager
Herbert W. Armstrong College
Edmond, OK
05.2025 - 08.2025
- Maintained organized, well-stocked bookstore, enhancing customer experience through friendly, professional service.
- Ordered, received, organized, and restocked books and merchandise to support diverse customer needs and ensure inventory availability.
- Processed cash transactions at point of sale, ensuring accuracy and efficiency, card, and bookstore transactions using a point-of-sale system.
- Prepared and maintained monthly receipt reports for bank records and financial reporting.
Custodial Staff
Herbert W. Armstrong College
Edmond, OK
08.2022 - 01.2024
- Maintained and cared for multi-million-dollar buildings, ensuring safe, clean, and presentable facilities for occupants and visitors.
- Executed routine cleaning and sanitation across campus buildings and workspaces, enhancing overall hygiene and guest satisfaction.
- Performed thorough cleaning of designated areas to ensure cleanliness and hygiene. interior areas of large performing-arts auditorium, protecting furnishings and fixtures to uphold venue integrity.
- Polished Swarovski crystal chandeliers with care to maintain pristine condition of high-value materials.
Custodial Staff
Herbert W. Armstrong College
England
01.2024 - 01.2025
- Maintained clean, safe, organized facilities through routine cleaning and sanitation, supporting overall health and safety standards.
- Cleaned classrooms, dormitories, and chapel spaces across Herbert W. Armstrong College England campus.
- Executed upkeep tasks efficiently, adhering to workplace standards to ensure operational integrity and readiness.
- Kept work areas presentable and functional, fostering a welcoming environment for staff and visitors.
Kitchen Worker
Herbert W. Armstrong College
England
01.2024 - 01.2025
- Supported food prep tasks and kept kitchen organized and clean for smooth daily service.
- Worked with kitchen team to improve workflow and strengthen coordination during meal prep.
- Maintained food service and work areas by following sanitation rules and safety practices.
- Prepared higher-quality meals for formal events and upscale gatherings.
Assistant Teacher
Children's Learning Adventure
Maricopa, AZ
12.2021 - 05.2022
- Supported students' physical, mental, and social development through age-appropriate games, activities, and learning experiences.
- Supervised students in classrooms and common areas, ensured safety, enforced classroom rules, and supported lead teacher.
- Guided students in understanding concepts by implementing engaging learning experiences. through engaging, learning-focused activities and classroom routines.
- Monitored student interactions during recess to promote safety and foster positive relationships among peers., lunch, and daily student activities, including intake and dismissal procedures.
Education
Four Year Diploma -
Herbert W. Armstrong College
Edmond, OK05-2026
High School Diploma -
Imperial Academy
Edmond, OK05-2021
Skills
- Research support
- Research & Writing
- Organization
- Team Collaboration
- Client Relations
- Communication
- Problem Solving
- Critical Thinking
- Academic writing
- Client relations
- Email correspondence
- Administrative support
- Document formatting
- Written communication
Certification
Microsoft Word Certification, Microsoft Excel Certification, CPR — Infant, Child & Adult, Basic First Aid
Timeline
Biblical Archaeology Assistant / Writer
Armstrong Institute of Biblical Archeaology
08.2025 - 05.2026
Bookstore Manager
Herbert W. Armstrong College
05.2025 - 08.2025
Custodial Staff
Herbert W. Armstrong College
01.2024 - 01.2025
Kitchen Worker
Herbert W. Armstrong College
01.2024 - 01.2025
Front Desk Manager
Herbert W. Armstrong College
12.2023 - 09.2024
Ticket Taker & Usher
Armstrong International Cultural Foundation
01.2023 - 01.2026
Call Center Associate
Herbert W. Armstrong College
08.2022 - 05.2025
Custodial Staff
Herbert W. Armstrong College
08.2022 - 01.2024
Assistant Teacher
Children's Learning Adventure
12.2021 - 05.2022
Four Year Diploma -
Herbert W. Armstrong College
High School Diploma -
Imperial Academy