Heather L Hughes
Chesterfield,USA
Summary
Psychology Major & Human Services Professional
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Employment Assistant
Chesterfield Employment Services (CES)
10.2022 - Current
- Provide on-site and follow-along job coaching for supported-employment participants across community job sites to build independence, task mastery, and work quality.
- Deliver individualized training and cross-training (including customer-service dialogue and workflow coverage) to improve performance and reliability.
- Document daily progress, goals, and support needs in Netsmart and Profiler electronic medical record systems to ensure accurate reporting and continuity of care.
- Collaborate with supervisors and Employment Specialists to address support concerns, reinforce performance expectations, and promote safe work practices.
- Contribute to service and workplace improvements as a member of the ZELO Committee.
Residential Counselor
Chesterfield County MHSS
Chesterfield, VA
02.2010 - 01.2021
- Empowered adults with intellectual and developmental disabilities by providing person-focused care, advocacy, and guidance. My work has centered on supporting clients in achieving greater independence and quality of life through direct support, case management.
- Implemented service plans and facilitated skill development
- Fostered independence and positive outcomes through effective support strategies
- Administered prescribed medications daily to over 10 individuals.
- Maintain records and progress in Profiler medical record system
- Maintain house/grocery budgets, scheduling of staff and run medical appointments.
- Coordinated events as a key activity committee member
Employment Specialist
VCU Research Rehabilitative Training Center
Richmond, VA
07.2009 - 08.2010
- Conducted comprehensive employment assessments to evaluate client skills and job readiness.
- Developed individualized employment plans tailored to client needs and goals.
- Facilitated workshops on resume writing, interview techniques, and job search strategies.
- Collaborated with community organizations to create job placement opportunities for clients.
- Collaborated with the Richmond House to find job placements for individuals with Asperger syndrome.
- Attend job fairs and networking fairs.
- Supported individuals at St. francis medical center on "Project search."
Education
B.S. - Psychology -Pre-counseling
Capella University
03.2026
A.A.S. - Human Services
Brightpoint College
05.2017
Skills
- Netsmart EHR management
- Medical records analysis
- Typing
- Microsoft Office
- Research
Accomplishments
Designed T shirt for Chesterfield Employment Services
Won the "Name the building" contest naming a County ICF building "Galloway Place"
Presidents list for outstanding grades and 4.0 GPA
Certification
- Supported employment ACRE certification VCU RRTC 2011
- CPI- nonviolent crisis intervention- current
- CPR/Firstaid/AED -current
- Medication Administration cert – 2020 -current
Timeline
Employment Assistant
Chesterfield Employment Services (CES)
10.2022 - Current
Residential Counselor
Chesterfield County MHSS
02.2010 - 01.2021
Employment Specialist
VCU Research Rehabilitative Training Center
07.2009 - 08.2010
A.A.S. - Human Services
Brightpoint College
B.S. - Psychology -Pre-counseling
Capella University