Heather Libby
Litchfield,NH
Summary
Results-oriented Analyst skillful at analyzing data to identify trends and developing strategies to improve business goals and needs. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Proven track record of successfully streamlining planning operations. Knowledgeable innovator known for recommending new processes to enhance existing workflow and introduce new ideas.
Overview
15
15
years of professional experience
Work History
Sr. Long Range Capacity Analyst
Comcast
07.2017 - Current
- Leads a network of partner relationships to ensure the business needs are balanced with the financial and business goals.
- Participates in high-level strategic planning, incorporating input from stakeholders, internal support staff and external factors.
- Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
- Acted as primary point of contact for the third-party vendor manager involved in major operational changes to coordinate with external personnel.
Sr. Short Range Capacity Analyst
United Healthcare
05.2015 - 07.2017
- Provided monthly volume plans by evaluating trends and impacting business factors.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Enhanced processes to promote better functionality for the team..
Workforce RTA/Scheduling Analyst
United Healthcare
12.2008 - 05.2015
- Facilitated and lead meetings and on-site trainings with new hire classes.
- Partnered with planning team to ensure staffing needs, trainings, overtime, and budgets were on plan.
- Standard Operating Process team- writing new SOPs and editing existing
Skills
- Report Preparation
- Process Enhancement
- Documentation and Reporting
- Trend Forecasting/Modeling
- Risk Mitigation
- Multiple Priorities Management
- Business Operations Analysis
- Team Collaboration and Leadership
- Workflow Analysis
- Root Cause Analysis
Timeline
Sr. Long Range Capacity Analyst
Comcast
07.2017 - Current
Sr. Short Range Capacity Analyst
United Healthcare
05.2015 - 07.2017
Workforce RTA/Scheduling Analyst
United Healthcare
12.2008 - 05.2015
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