HEATHER LILLY
Annapolis,MD
Summary
Dedicated Registered Nurse with 13 years of experience providing care in fast-paced, high-pressure environments. Expertise in solid organ transplant coordination, case management, utilization review, and emergency care. Recognized for exceptional communication and proven ability to collaborate with multidisciplinary teams to deliver comprehensive person-centered care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deceased Donor Organ Offer Coordinator | Thoracic and Abdominal Transplant
University of Maryland Medical Center
Baltimore, MD
06.2025 - Current
- Coordinated care for transplant recipients receiving deceased organ offers, while ensuring compliance with clinical protocols and regulatory standards. Collaborated with surgeons, organ procurement organizations, social workers, and financial coordinators to optimize transplant readiness. Managed donor cases and screened recipients, ensuring adherence to United Network for Organ Sharing (UNOS) and Organ Procurement and Transplantation Network (OPTN) policies.
Utilization Review Nurse | Case Manager
Carroll Hospital Center
Westminster, MD
06.2022 - Current
- Conducted detailed utilization reviews of patient medical records to evaluate medical necessity, appropriateness of care, and compliance with established Milliman Care Guidelines (MCG). Performed comprehensive assessments of patients’ medical, psychosocial, and financial needs to support discharge planning and care transitions. Educated patients and families on care options, disease management, and available community resources. Facilitated the distribution of durable medical equipment, hospice referrals, and acute/subacute rehabilitation placement.
Registered Nurse – Emergency Department
Carroll Hospital Center
Westminster, MD
09.2021 - 01.2023
- Provided care to patients with acute injuries and illnesses in a high-volume emergency department. Performed triage assessments to prioritize care based on patient condition and severity. Administered life-saving interventions, including CPR, defibrillation, and airway management.
Registered Nurse – Emergency Department
University of Maryland Baltimore Washington Medical Center
Glen Burnie, MD
06.2015 - 01.2021
- Delivered critical care to diverse patient populations, including pediatric and geriatric patients. Ensured compliance with evidence-based practice measures and safety guidelines. Trained and mentored new nurses and nursing students in emergency care best practices.
Registered Nurse – Telemetry Step Down
University of Maryland Baltimore Washington Medical Center
Glen Burnie, MD
02.2013 - 01.2015
- Monitored cardiac rhythms using telemetry systems, ensuring early detection and response to arrhythmias. Administered medications and interventions, including IV drips and EKG’s, following physician orders and hospital protocols. Documented patient care and progress accurately using EMR systems, experienced with Epic and Cerner.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Chicago, IL05-2024
Associate Degree in Nursing (ADN) -
Anne Arundel Community College
Arnold, MD12-2012
High School Diploma -
Northeast High School
Pasadena, MD06-2007
Certification
- Registered Nurse (RN) – Maryland, Compact Active License #R204987
- Basic Life Support (BLS) – American Heart Association
Timeline
Deceased Donor Organ Offer Coordinator | Thoracic and Abdominal Transplant
University of Maryland Medical Center
06.2025 - Current
Utilization Review Nurse | Case Manager
Carroll Hospital Center
06.2022 - Current
Registered Nurse – Emergency Department
Carroll Hospital Center
09.2021 - 01.2023
Registered Nurse – Emergency Department
University of Maryland Baltimore Washington Medical Center
06.2015 - 01.2021
Registered Nurse – Telemetry Step Down
University of Maryland Baltimore Washington Medical Center
02.2013 - 01.2015
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate Degree in Nursing (ADN) -
Anne Arundel Community College
High School Diploma -
Northeast High School