Heather Lindsay
Newport News,VA
Summary
Dynamic and detail-oriented Service Advisor with extensive experience at Suttle Cadillac Buick GMC. Proven track record in warranty processing and exceptional customer service, ensuring client satisfaction and compliance. Certified in GMC and Cadillac services, adept at problem resolution and maintaining accurate records to enhance operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Suttle Cadillac Buick GMC
Newport News, Virginia
10.2022 - Current
- Processed warranty claims for various product categories with efficiency.
- Reviewed documentation for compliance with company policies.
- Communicated with customers to clarify warranty coverage and procedures.
- Updated warranty databases with claim information and customer details.
- Coordinated with service departments to facilitate repairs and replacements.
- Maintained accurate records of claims and customer interactions.
- Resolved discrepancies in warranty coverage for customers.
- Generated reports on warranty performance metrics, including turnaround times.
Service Advisor
Suttle Cadillac Buick GMC
Newport News, US
10.2019 - 09.2020
- Assisted customers with service inquiries and appointment scheduling, enhancing overall efficiency.
- Coordinated workflow between technicians and customers to optimize service delivery.
- Managed customer records using dealership management software to maintain accuracy.
- Explained service recommendations and maintenance procedures clearly to clients.
- Resolved customer complaints efficiently to ensure satisfaction with provided services.
- Provided accurate estimates for repair costs, labor times, and parts prices promptly.
- Inspected vehicles to identify necessary repairs or maintenance and advised customers accordingly.
- Greeted customers professionally, addressing needs and promoting high satisfaction levels.
Service Advisor
Priority Toyota
Hampton, US
03.2019 - 05.2019
- Same as previous positions service advisor positions-including taking payments, nightly deposits, credit card batching, answering muti line phones, actively listening to client concerns and providing satisfactory resolutions, scheduling appointments while allotting enough time for services, informing clients of maintenance that is due or coming up as well as open recalls, and/or repairs technicians have recommended based on multi point inspections, providing clear, precise and accurate estimates while providing a time frame work will be completed by and making sure to keep client's informed of progress or delays if applicable.
- Preparing repair orders for technicians with clear and accurate information, confirming items on repair order with customer as well as best method to contact client and confirming phone numbers/e mail address.
- Ordering parts, calling to schedule installation of special order parts and tracking ETA on parts while keeping all informed on status of parts order (from customer to technician).
- My reason for leaving this position was due to issues with vertigo that had worsened over 3 to 4 months and I decided to resign as I did not want to further disrupt workforce or flow being a new employee.
- I felt it wasn't fair to them or my clients to be performing at less than my normal ability which I have a great reputation and pride for in this field.
- Once I was able to return to workforce I decided it was time to further my education, and to expand my horizons once again.
Service Advisor
American Pride Automotive
Yorktown, US
04.2018 - 02.2019
- Same as previous service advisor position, and included looking up and ordering parts, payroll, processing deposits and payments.
Service Advisor
Williamsburg Chrysler
Williamsburg, US
10.2017 - 02.2018
- Same as previous positions listed however no ASR pro and OS is ADP.
Service Advisor
Pomoco Chrysler Jeep Dodge Ram
Hampton, US
01.2017 - 10.2017
- Provide accurate estimates, keep customers updated on status of vehicle/parts, parts ordering, rentals car paperwork.
- Ascertain what repairs are covered by warranty, factory and aftermarket, explain repairs and maintenance to customers.
- Dealer track, TSD drive, ARMS and ASR pro are the OS.
Service Advisor
Priority Nissan Newport News
Newport News, US
08.2016 - 01.2017
- Was hired the same day I left Pearson Toyota, great staff but have more Chrysler Jeep Dodge Ram experience and chose to take position with Pomoco.
Service Advisor
Pearson Toyota Scion
07.2013 - 08.2016
Service Advisor
Hyman Bros Mazda
02.2013 - 05.2013
Education
Associate - Medical Billing and Coding
Bryant & Stratton
Hampton, VA09.2025
Menchville High School -
Skills
- Cadillac and GMC Service Advisor Certified
- GMC Warranty Administrator Certified
- GMC DBC Manager and Specialist Certified
- Cadillac Customer Experience Expert Certified
- Exceptional customer service skills
- Exceptional attention to detail
- Previously Nissan certified
- Previously Toyota and Scion certified
- Management
- Retail sales
- Dog Training
- Auto Estimating
- Auto Service Management
- Pet Sitting
- Dog Handling
- Warranty processing
- Medical coding
- Compliance review
- Communication skills
- Data entry
- Attention to detail
- Technical documentation
- Problem resolution
- Records maintenance
Certification
- Toyota/scion certified, 07/01/13, 08/31/16
- Jeep and Ram expert certified, 11/01/17
- GMC DBC Manager and Representative Certified
- Cadillac Customer Experience Expert Certified
- Customer Experience Manager Certified
- Cadillac and GMC Warranty Administrator Certified
- Cadillac and GMC Service Advisor Certified
Websites
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Warranty Administrator
Suttle Cadillac Buick GMC
10.2022 - Current
Service Advisor
Suttle Cadillac Buick GMC
10.2019 - 09.2020
Service Advisor
Priority Toyota
03.2019 - 05.2019
Service Advisor
American Pride Automotive
04.2018 - 02.2019
Service Advisor
Williamsburg Chrysler
10.2017 - 02.2018
Service Advisor
Pomoco Chrysler Jeep Dodge Ram
01.2017 - 10.2017
Service Advisor
Priority Nissan Newport News
08.2016 - 01.2017
Service Advisor
Pearson Toyota Scion
07.2013 - 08.2016
Service Advisor
Hyman Bros Mazda
02.2013 - 05.2013
Associate - Medical Billing and Coding
Bryant & Stratton
Menchville High School -
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