Summary
Overview
Work History
Education
Skills
Timeline
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Heather Lingen

Bowling Green,KY

Summary

Ambitious server with years of experience boosting alcohol and food sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor aspects of items. Logical salesperson focused on upselling 75% of customers resulting in additional earnings for restaurant and tips.

Overview

7
7
years of professional experience

Work History

Fine Dining Server

The Bistro
Bowling Green, KY
04.2020 - Current
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Suggested wine pairings to go with specific menu items.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic Fine dining restaurant while maintaining calm, professional demeanor.

Sports Bar Server

643 Sports Bar
Bowling Green, KY
07.2020 - 03.2021
  • Restocked ice, condiments and snacks.
  • Replaced empty kegs and soda syrups.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Upsold daily specials and beverage promotions to increase daily sales goals.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Prepared variety of different written communications, reports and documents

Student Fundraiser

Ruffalo Noel Levitz, LLC
Bowling Green , KY
01.2016 - 05.2020
  • Researched and identified potential donors.
  • Planned and implemented fundraising events.
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
  • Raised approximately $10,000 in funds during time there.
  • Funded safety initiatives by cultivating strong partnerships with parents
  • Carried out day to day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

No Degree - Interdisciplinary Studies

Western Kentucky University
Bowling Green, KY

High School Diploma -

Wyoming High School
Wyoming Ohio
06.2015

Skills

  • Team Player
  • Order Accuracy and Delivery
  • High-Volume Dining
  • Operational Efficiency
  • Guest Satisfaction
  • Specials Promotion and Upselling
  • Customer Relations
  • Special Events
  • Problem Resolution
  • Money Driven

Timeline

Sports Bar Server

643 Sports Bar
07.2020 - 03.2021

Fine Dining Server

The Bistro
04.2020 - Current

Student Fundraiser

Ruffalo Noel Levitz, LLC
01.2016 - 05.2020

No Degree - Interdisciplinary Studies

Western Kentucky University

High School Diploma -

Wyoming High School

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Heather Lingen