Heather Loftice
Irving,United States
Summary
Empathetic Worker who cultivates a trusting, stimulating, and varied lifestyle for people through a sensitive and compassionate approach. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
3
3
years of professional experience
Work History
MSW Student Intern
UTSW Medical Center, Outpatient
08.2023 - Current
- Empowered clients to set goals and make informed decisions, promoting self-sufficiency and independence.
- Advocated on behalf of clients within the legal system, helping them navigate complex processes more effectively.
- Maintained accurate case records, ensuring compliance with ethical standards and confidentiality practices.
- Built rapport with diverse populations using active listening skills and cultural sensitivity in all interactions.
- Wrote notes, completed documentation for referrals and maintained case files.
- Collaborated with multidisciplinary teams for improved client outcomes and service delivery.
- Documented client progress and activities in accordance with agency policies and procedures.
Substitute Teacher
Irving ISD And CFB ISD
09.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Patient Care Attendant
Dover Healthcare
03.2022 - 06.2023
- Recorded vitals, behaviors, and medications in client medical records
- Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items
- Did laundry, dusting, dishwashing, and vacuuming, among other things
- Assisted patients with daily activities such as dressing, grooming, bathing, and toileting.
- Worked with 5 patients
CSR
UTA Bookstore
08.2021 - 03.2022
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered.
- Provided primary customer support to internal and external customers in a fast-paced environment
- Communicated with customers, management, and sales team to better understand their needs and make recommendations
- Answered customer calls promptly to avoid long wait times on
- Managed approximately 500 book orders daily.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Education
Master of Arts - Social Work- Minor in Mental Health
University of Texas, Arlington
Arlington, TX05.2024
Bachelor of Arts - Social Work- Minor in Substance Abuse
The University of Texas At Arlington
Arlington, TX12.2021
Associate of Arts - General Studies
North Lake College Main Campus
Irving, TX08.2019
High School Diploma -
MacArthur High School
Irving, TX05.1998
Skills
- Team building
- Relationship development
- Client-focused
- Safety measures
- Communications
- Creative problem solving
- Time management skills
Timeline
Substitute Teacher
Irving ISD And CFB ISD
09.2023 - Current
MSW Student Intern
UTSW Medical Center, Outpatient
08.2023 - Current
Patient Care Attendant
Dover Healthcare
03.2022 - 06.2023
CSR
UTA Bookstore
08.2021 - 03.2022
Master of Arts - Social Work- Minor in Mental Health
University of Texas, Arlington
Bachelor of Arts - Social Work- Minor in Substance Abuse
The University of Texas At Arlington
Associate of Arts - General Studies
North Lake College Main Campus
High School Diploma -
MacArthur High School
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