MADISON WAGENKNECHT
West Chester Township,OH
Summary
I am a highly motivated student in the graduate Social Work program at the University of Cincinnati. I was honored to be accepted into the PEPOpE (Preparing Early Intervention Providers for the Opioid Epidemic) program for my master's. I will work alongside Occupational Therapy and Speech Pathology majors while we work with children and families, studying the effects of intra-uterine opioid exposure. Lastly, my professional objective is to work with children and adolescents while positively impacting their lives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MSW Student Intern
Lighthouse Youth And Family Services
07.2023 - Current
- Collaborated with other professionals to plan and coordinate care for clients.
- Enhanced client well-being by conducting comprehensive assessments and developing individualized treatment plans.
- Counseled clients on life skills and coping mechanisms.
- Contributed to agency-wide policy changes by participating in staff meetings and sharing insights from direct practice experiences.
- Conducted evaluations to detect presence of mental health or substance abuse disorders.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Assessed individuals under supervision of licensed social worker to help guide treatment planning.
- Improved communication between clients and their families through mediation and conflict resolution techniques.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and implemented individualized treatment plans for clients.
- Prepared treatment plans based on assessment findings and incorporated feedback from senior staff to optimize approaches.
- Contributed to multidisciplinary team meetings and treatment planning.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Educated clients and families on mental health, wellness and recovery topics.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with multidisciplinary teams for improved client outcomes and service delivery.
- Advocated on behalf of clients within the legal system, helping them navigate complex processes more effectively.
- Planned discharge actions and identified resources within community for continued care.
- Built rapport with diverse populations using active listening skills and cultural sensitivity in all interactions.
- Conducted crisis interventions, providing immediate support and connecting clients to appropriate resources.
- Wrote notes, completed documentation for referrals and maintained case files.
BSW Intern
Hillcrest Academy
08.2022 - 04.2023
- Facilitate and co-facilitate therapy groups
- Record keeping, filing legal documents
- Implement therapeutic communication strategies with students
- Participate in case management meetings
- Assist with assessment and intake of new students
- Received training on de-escalation techniques and proper use of physical restraints
- Observation of family therapy sessions
- Certified In Cognitive Behavioral Interventions for Substance Abuse by the University of Cincinnati Corrections Institute
- Certified in Thinking for A Change Cognitive Behavioral treatment group
- Certified in Seeking Safety Trauma-Informed Care Group treatment group
- CPR certified.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Advocated for clients to assure respected rights and wishes.
- Assisted case managers in coordinating services for families, resulting in better support for individuals and their needs.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Updated client documentation for accurate, compliant and current records.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients, ensuring all aspects of well-being were addressed.
Treatment Plan Coordinator
Aspen Dental
08.2020 - 07.2021
- Greet and check in patients in a friendly manner
- Collect co-payments and verify insurance coverage
- Schedule and confirm patient appointments
- Prepare patient charts neatly and accurately
- Respond to patient billing and financial inquiries
- Collect and post payments and record receipts
- Balance nightly deposits and complete credit card processing.
Lead Cashier
Ulta Beauty
12.2018 - 08.2020
- Promptly acknowledge and greet each guest
- Answering questions about products and services
- Recommending additional products and services based on guest’s interests
- Management of multiple guests at the same time during peak hours
- Processed sales/exchanges and refunds
- Trained new beauty advisors
- Stayed informed on new and existing products to better serve guests
- Held highest credit card sales for 2019.
Sales Associate
Gap Inc
11.2016 - 12.2018
- Supported sales floor, fitting room, and cash wrap
- Set up floor and window displays
- Completed returns and exchanges for guests
- Promoted Gap credit cards and savings.
Education
Master of Social Work - Social Work
University of Cincinnati
Cincinnati, OH04.2024
Bachelor of Social Work -
University of Cincinnati
Cincinnati, OH01.2023
Certificate, Substance Abuse Counseling -
University of Cincinnati
Cincinnati, OH01.2023
Associate of Arts - Social Work
University of Cincinnati
Blue Ash, OH01.2021
Skills
- Microsoft Office
- Presenting and speaking
- Team building and collaboration
- Training new staff
- Keyboarding
- Group facilitation
- Case management
- Customer engagement
- Behavior Modification
- Individual Counseling
- Client Advocacy
- Substance abuse treatments
- Treatment Planning
Certification
- Chemical Dependency Counselor Assistant (CDCA), 2022, Ohio Chemical Dependency Professionals Board, Columbus, OH
- Licensed Social Worker (LSW), 2023, Ohio Counselor, Social Worker, and Marriage and Family Therapist Board
Timeline
MSW Student Intern
Lighthouse Youth And Family Services
07.2023 - Current
BSW Intern
Hillcrest Academy
08.2022 - 04.2023
Treatment Plan Coordinator
Aspen Dental
08.2020 - 07.2021
Lead Cashier
Ulta Beauty
12.2018 - 08.2020
Sales Associate
Gap Inc
11.2016 - 12.2018
Master of Social Work - Social Work
University of Cincinnati
Bachelor of Social Work -
University of Cincinnati
Certificate, Substance Abuse Counseling -
University of Cincinnati
Associate of Arts - Social Work
University of Cincinnati
- Chemical Dependency Counselor Assistant (CDCA), 2022, Ohio Chemical Dependency Professionals Board, Columbus, OH
- Licensed Social Worker (LSW), 2023, Ohio Counselor, Social Worker, and Marriage and Family Therapist Board
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