Heather Logan

Dayton,OH

Summary

Experienced technical professional specializing in business intelligence, IT support, and cross-functional systems administration. Tableau Subject Matter Expert in complex DoD environments, overseeing the full lifecycle of Tableau Server. Skilled at aligning technical systems with business requirements, resolving complex issues, and implementing scalable improvements. Proficient in user support, documenting resolution procedures, and enhancing efficiency in analytics operations. Seeking opportunities in business intelligence, data analytics and visualization, or technical management to utilize Tableau expertise and advance into broader data and platform strategy.

Overview

years of professional experience

Certification

Work History

Senior Consultant, Tableau SME/Server Administrator

Deloitte

11.2020 - 05.2025

Served as the end-to-end Tableau SME and Administrator in secure, complex environments— owning license management, end-user support, and diagnostics—bridging helpdesk, infrastructure, and application, layers.
Led cross-functional execution of Tableau platform improvements—driving strategic alignment with Tableau Support and stakeholders while implementing enhancements in data connectivity, infrastructure performance, and EC2 configuration to optimize system reliability and user experience.
Diagnosed and resolved complex technical issues independently in constrained environments, leveraging strong pattern recognition, self-driven research, and cross-functional collaboration.
Created and documented repeatable Tier 1 resolutions, reducing escalations and increasing IT helpdesk efficiency.
Championed internal Tableau enablement as SME—leading office hours, hosting Q&A sessions, and organizing a full-day training event for junior analysts, including coordination with vendor instructors, logistics, and certification prep support.

Data & BI Analyst / Tableau Developer

PavCon

06.2018 - 10.2020

Supported Tableau dashboard development, user engagement, and iterative report delivery for DoD stakeholders.
Worked in tandem with business analysts and engineers to identify reporting gaps, propose visualization strategies, and implement solutions aligned with mission requirements.
Conducted QA validation of Tableau dashboards, confirming accuracy, performance, and user access.
Contributed to platform administration efforts by supporting folder structures, content organization, and access audits in Tableau Server.
Provided recommendations for improving dashboard design, server performance, and user adoption.
Streamlined reporting processes by creating automated dashboards, resulting in improved efficiency and accuracy.
Championed a culture of continuous improvement within the organization by actively seeking feedback from users on current systems and incorporating suggestions into future enhancements.

Technical Writer & System Automation Analyst

Northrop Grumman

09.2013 - 06.2018

Analyzed, documented, and updated highly technical manuals and process documentation for systems supporting national security.
Authored step-by-step procedures to support system administration, configuration, and troubleshooting.
Streamlined workflows and enhanced usability of technical manuals for engineering and operational teams.
Supported QA efforts by reviewing legacy technical documentation and aligning with current system standards.
Utilized SGML and legacy programming languages (Assembly, VB) for process automation and document publishing.

Technical Writer & Documentation Specialist

All Native Services

10.2012 - 09.2013

Delivered technical writing support for defense-related systems, focusing on compliance, clarity, and precision.
Developed and formatted user manuals, SOPs, configuration guides, and process documentation.
Collaborated with SMEs and IT engineers to gather technical content and translate it for end-user documentation.
Conducted quality checks and revisions of technical materials to meet DoD standards.
Contributed to documentation improvements that streamlined onboarding and technical training materials.

Education

Bachelor Of Science - Applied Mathematics

Macon State College (now Middle Georgia State University)

Macon, GA

05.2011

Skills

Business Intelligence, ETL & Data Visualization: Tableau Desktop, Prep Builder, Server Power BI Alteryx
Cloud, OS & Infrastructure: AWS Console Linux (RHEL command-line tools)
IT Service Management & Collaboration: ServiceNow Jira MS Office 365 Suite

Process improvement through Lateral thinking
Adaptable and resourceful