Heather Lohr
Pinson
Summary
Customer Service Specialist with 20+ years of experience. Committed to satisfying internal and external customers. Demonstrated high level of responsibility, common sense, and personal integrity.
Overview
25
25
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
11.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor if necessary.
- Receiving, checking in and out inventory to maintain accuracy to improve customer experience
Customer Service / Graphic Design
Southern Engraving
05.2001 - Current
- Customer Service
- Work closely with clients in various industries on printing projects to meet specific printing needs and adherence to project deadlines.
- Actively listen to customers to understand desires and expectations to meet their needs.
- Monitor operation and printing process to deliver a quality product within industry standards and established deadlines.
- Perform quality control inspections of models.
- Generate sales by providing product and technical information in a timely manner.
- Facilitate communication to other work areas to ensure proper completion of job.
- Assist in planning and directing all administrative and technical operations of the central printing services.
- Meet with customers, review job requirements and write up detailed work specifications for printed work.
- Created and updated database of design records for future reference purposes.
- Oversee training of new employees.
Education
Advanced Academic High School Diploma -
Clay Chalkville High School
01.1999
Skills
- Proficient in Microsoft Office Suite
- Adobe Illustrator proficiency
- Proficient in verbal and written communication
- Proficient in computer applications
Timeline
Customer Service Associate
Lowes Home Improvment
11.2024 - Current
Customer Service / Graphic Design
Southern Engraving
05.2001 - Current
Advanced Academic High School Diploma -
Clay Chalkville High School