Heather Long
Goose Creek,SC
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional customer service and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
11
11
years of professional experience
Work History
Guest Reservation Specialist
Fort Sumter and Spirit Line Cruises
Charleston, SC
03.2013 - Current
- Provided comprehensive administrative support, handling phone calls, scheduling appointments, and entering data.
- Maintained a high standard of accuracy in guest-related processes and documentation while managing multiple tasks simultaneously
- Facilitate clear and prompt communication with all individuals to manage reservations, events, and promptly address any guest concerns
- Mindfully attending to guest feedback and requirements, optimizing their satisfaction through a personalized approach.
- Managed and resolved guest and staff complaints, ensuring professionalism and respecting diverse backgrounds.
- Contributed to the retention of three full-time employees for over two years through training new employees
Criminal Paralegal
Cummings Law Firm
Summerville, SC
03.2014 - 08.2014
- Maintaining and updating client files with confidentiality and accuracy
- Ensuring accuracy in client-related processes and documentation while multitasking without compromising quality
Education
Associate in Applied Science - Paralegal
Trident Technical College
North Charleston, SC01.2014
Skills
- Administrative experience
- Administrative Support
- Telephone Etiquette
- Processes and procedures
- Computer literate
- Staff Mentoring
- Knowledge of clerical procedures
- Customer Engagement
Affiliations
- Volunteer with Charleston Friends of the Library
- Lex Artis Paralegal Society, 2012
- Phi Theta Kappa Honor Society
References
References available upon request.
Timeline
Criminal Paralegal
Cummings Law Firm
03.2014 - 08.2014
Guest Reservation Specialist
Fort Sumter and Spirit Line Cruises
03.2013 - Current
Associate in Applied Science - Paralegal
Trident Technical College
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