Heather Long

Dynamic TSS/ISS Representative at DIRECTV with a proven track record in performance metrics analysis and escalation management. Successfully enhanced service delivery processes and trained new team members, consistently exceeding performance goals. Known for exceptional problem-solving abilities and a commitment to high-quality customer experiences in high-pressure environments.

Diligent [Desired Position] with background in ISS representation and proven track record of effectively managing client relations and resolving complex issues. Successfully facilitated communication between departments to streamline processes and enhance service delivery. Demonstrated excellent problem-solving and customer service skills.

Tenacious Problem Solver researched and analyzed data to identify trends and improvement areas. Smart individual developed plans for implementing solutions and presented findings to stakeholders. Remained calm and poised in stressful situations.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.