Accomplished professional with a proven track record at Amazon, enhancing retention rates and associates satisfaction through effective problem-solving and trainings. Fluent in English and Spanish, with advanced Excel skills, excel in high-pressure environments, demonstrating patience and adaptability. Experience includes streamlining processes and significantly reducing expenses, showcasing results-driven approach.
Hi, I’m
CARLO ROSAS
Irvington,NJ
Summary
Overview
3
years of professional experience
Work History
Amazon
ISS Representative
12.2023 - Current
Job overview
- Provided timely assistance to Problem solvers, resulting in increased retention rates.
- Managed high call volume situations effectively, maintaining excellent standards.
- Handled escalated issues, ensuring 100% final resolution.
- Maintained thorough documentation of all interactions, ensuring accurate records and efficient follow-ups when needed.
Amazon
Learning Ambassador
08.2022 - Current
Job overview
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
- Training over 200+ associates since august 2022 having good comments on the VOA board
- Streamlined on-boarding process for new hires, ensuring smooth transition into company culture.
- Led transition to virtual learning platforms, ensuring uninterrupted training during remote work periods.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with new hires.
Amazon
Problem Solver
06.2022 - Current
Job overview
- Defined problem to identify, prioritize and select alternatives to reduce or eliminate company expenses.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Defined problems to make decisions and moved forward to support quick resolution.
- Responded proactively and positively to rapid change becoming Problem Solve of the month.
- Analyzed and understood situation to develop action plan reducing problem solve pallet by 60%.
Amazon
Fulfillment Associate
08.2021 - Current
Job overview
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Followed safety protocols to minimize workplace accidents.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Education
Northern Private UniversityVia De Evitamiento S/n Cuadra 15
Public Relations from Public Relations And Organizational Communication
10.2013
University Overview
Skills
- English and Spanish – Fluent reading, writing, and speaking
- Skills in MS Office suite: Excel, Power Point, Word Advance skills in excel, pivot tables, formulas, macros, graphs
- Effective Communication, teamwork and Collaboration
- Multitasking Abilities
- Patience and Tolerance
Timeline
ISS Representative
Amazon
12.2023 - Current
Learning Ambassador
Amazon
08.2022 - Current
Problem Solver
Amazon
06.2022 - Current
Fulfillment Associate
Amazon
08.2021 - Current
Northern Private University
Public Relations from Public Relations And Organizational Communication
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