HEATHER LONG
Owego,NY
Summary
Achieved business success by utilizing problem-solving skills and a positive demeanor to network effectively. Exceeded customer expectations by providing exceptional service and building lasting relationships. Ensured accuracy and compliance in management and service roles, optimizing performance. Resolved conflicts and built rapport through honed interpersonal skills in customer interactions. Versed in all aspects of bartending from free pouring, to high-volume memorization and menu curation.
Overview
19
19
years of professional experience
Work History
Owner and Operator
MELIORA
Owego, NY
01.2023 - Current
- Owner and operator of a healthy snack and smoothie juice bar in downtown Owego, NY. Started my own business and worked diligently for 8 months purchasing equipment, designing menus and interior layouts, preparing unique items, catering, and actively managing the cafe 6 days a week. Invested entire efforts and savings in building a new business model for the historic marketplace.
Bar Manager/Lead Bartender
John Barleycorn Tavern
Owego, NY
10.2019 - 10.2023
- Bar Manager/Lead Bartender for a local establishment in Owego. Managed and stocked inventory, ordered beer, wine, liquor, and all supplies for a busy bar operation. Handled social media management for the bar, including live bands and comedy nights. Organized events with vendors and local talent, including all payouts. Networked within the local marketplace for community events and advanced interpersonal skills, from dealing with law enforcement to curating special menus and events. Operated and serviced point of sales systems and provided accurate reports and nightly deposits. Handled large amounts of cash quickly and accurately while serving up to 80 customers as a single staff member. This position boosted my confidence and skills, allowing for career growth and financial stability.
Owner and Operator
Fairywrens Boutique
10.2018 - 12.2021
- Owner and operator of a ladies' clothing boutique. Handled all purchasing, steaming, hanging, and displaying of new and gently used high-end ladies' clothing. Sold in-store and online. In charge of social media and design. Photographed, styled, and ordered items based on trends. The brick-and-mortar location I was renting from decided to relocate south. I am currently still selling part-time online as a hobby.
Lead Server and Front of House Manager
Whales Tale Seafood House
08.2014 - 09.2018
- Lead server and front of house manager. Team leader of all hostesses, waitresses, and back-of-house staff. Took in-house and take-out orders. Managed nightly deposits and oversaw cleaning, stocking, and inventory of the entire restaurant.
Lead Server and Assistant Manager
ANGELS DINER
Owego, NY
10.2009 - 07.2014
- Lead Server and Assistant Manager - Opened and closed the restaurant daily and served tables and counter for the entire restaurant through closing. Managed the financial front of the restaurant and prepped all food at the end of every shift for the following day to be prepped and ready for the early morning crowd. Worked in all aspects of running a diner 7 days a week.
Guest Services Supervisor
P and C Markets
01.2007 - 10.2009
- Resolved customer inquiries, questions, and concerns regarding products and services. Answered all phone calls and responses. Managed multiple departments for the entire grocery store. Issued employee breaks and handled all shift changes. Counted, audited, and reconciled all tills for the entire store. Handled NYS lottery sales, all safe drops, office work, and IBM computer systems in place at the time. Executed MoneyGram transactions, effectively wiring large sums regularly. Cashed checks and inventoried all cigarettes and baby formula sales. Maintained organized workspaces to assist in the smooth running of the entire store.
Education
HS Diploma - Advanced Drawing and Painting
Owego Free Academy
01-2008
Cosmetology License - undefined
Broome Tioga BOCES
01-2008
Skills
- Excellent Multitasking
- Sharp Memory
- Exceptional Customer Service
- Suggestive Selling
- Rapid Problem Solving
- Cash and Credit Transactions
- Excellent Judgement
- Employee Training
- Courteous and Well-Spoken
- Outgoing Personality
- Brand Promotions and Social Media Management
- Team Leader
- Critical Thinking
- Attention to Detail
- Inventory Management
- Scheduling
- Travel and Delivery
- Adaptable
- Proficient in all Point of Sales systems and social media platforms; is capable in most computer services, such as email, scheduling, data entry, presentation development, and networking
- Responsible alcohol service
- Hospitality service expertise
Timeline
Owner and Operator
MELIORA
01.2023 - Current
Bar Manager/Lead Bartender
John Barleycorn Tavern
10.2019 - 10.2023
Owner and Operator
Fairywrens Boutique
10.2018 - 12.2021
Lead Server and Front of House Manager
Whales Tale Seafood House
08.2014 - 09.2018
Lead Server and Assistant Manager
ANGELS DINER
10.2009 - 07.2014
Guest Services Supervisor
P and C Markets
01.2007 - 10.2009
HS Diploma - Advanced Drawing and Painting
Owego Free Academy
Cosmetology License - undefined
Broome Tioga BOCES