Heather Luster
Liberty ,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Sales Support Specialist
Tarter Farm & Ranch
Dunville , KY
01.2023 - Current
- Provided after-sales support, addressing any customer concerns and ensuring a positive customer experience.
- Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.
- De-escalated irate customers with communication skills and sales expertise.
- Handled all incoming orders from sales associates
- Manage all orders for 141 stores.
- Conversed with customers regarding product-related concerns.
- Communicated with store management to address order-related concerns and customer issues
- Handle all dealings with my stores.
- Answered customer inquiries regarding products, pricing, and availability.
Shipping Coordinator
LSC Communications
Danville, KY
07.2005 - 06.2023
- Supervise 6 employees in the shipping department to facilitate loading of trucks and ensure smooth, efficient and safe operations
- make sure all items get shipped and delivered to the customers in a timely manor
- Handle any CSR requests or complaints
- Handle all the ordering of trucks for the product to make sure it is shipped in a timely manor
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Coordinated daily shipping schedules to ensure timely delivery of products.
Education
High School Diploma -
Casey County High School
Liberty, KY05-1999
Skills
- Microsoft Excel (15 years)
- Customer Order Management
- Multitasking
- Effective Communication
- Self Motivation
- Time Management
- Order Processing
- Reliability
- Time management abilities
- Professionalism
- Task Prioritization
- EPICOR
- forklift
- computer skills
- order entry
Timeline
Sales Support Specialist
Tarter Farm & Ranch
01.2023 - Current
Shipping Coordinator
LSC Communications
07.2005 - 06.2023
High School Diploma -
Casey County High School
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