Heather Lutzow
Reno,NV
Summary
Seasoned Investigator with background in ensuring regulatory adherence in diverse sectors. Strengths include comprehensive understanding of compliance laws and regulations, adept at conducting thorough investigations and drafting detailed reports. Proven ability to develop effective compliance programs that have positively impacted previous workplaces.
Overview
28
28
years of professional experience
Work History
Compliance Investigator 2
Nevada Equal Rights Commission
Reno, NV
04.2022 - 09.2024
- Investigated discrimination complaints in employment and housing cases.
- Analyzed evidence to substantiate compliance findings and inform recommendations.
- Conducted interviews with complainants and respondents to gather relevant information.
- Prepared comprehensive reports detailing investigation outcomes to facilitate legal proceedings.
- Collaborated with supervising staff to ensure adherence to state regulations.
- Maintained accurate records of investigations for auditing purposes.
- Negotiated settlements between disputing parties to resolve compliance issues amicably.
- Monitored legislative developments to keep organizational policies compliant.
Parole and Probation Specialist
State of Nevada, Parole and Probation
Las Vegas/Reno/Carson City, Nevada
10.2013 - 04.2022
- Interview defendants convicted of gross misdemeanors or felonies to gather critical case information.
- Obtained and verified past criminal charges and sentencing documents from other jurisdictions to ensure accuracy in case evaluations.
- Conducted in-depth interviews with victims to assess impact of crimes and inform judicial decisions.
- Obtained and verified restitution amounts.
- Provided District Court with report called the Presentence Report and the supporting documentation. A Presentence Report is a lengthy and in-depth confidential report of an individual's personal and criminal history.
- Obtain a psychosexual evaluation of a defendant and determine if the defendant meets the criteria for other sentencing guidelines.
- Give oral testimony in District Court to the facts and information provided in the prepared report.
- Work with other law enforcement agencies to provide relative information for sentencing, i.e. time for time served, reprimands, mental health issues.
- Maintained accurate records in the case management system for tracking progress.
- Created training materials for new hires on the company's procedures and policies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Prepare Parole Board reports for prisoner who were scheduled to appear before the Parole Board regarding their potential release.
- Work with parolees on a release plan.
- Facilitated rehabilitation programs to support parolee reintegration into society.
- Verify time served and reasons for loss of time due to inmate's behaviors.
- Ensured that all paperwork was completed accurately according to established guidelines and regulations.
- Work with instate and out-of-state law enforcement and courts regarding pending outstanding cases or warrants.
- Collaborated with law enforcement agencies to ensure community safety.
- Assisted with case completion by arranging home and employment visits to ensure adherence to legal requirements.
- Ensure a parolee had been accepted into drug treatment, vocational rehabilitation and/or mental health programs.
Administrative Assistant 3
State of Nevada, Nevada Highway Patrol
Las Vegas, Nevada
04.2012 - 10.2013
- Maintained organized filing system for sensitive law enforcement records, ensuring data integrity.
- Handled confidential documents following established protocol to maintain security.
- Conducted over 1,000 monthly warrant validations for accuracy verification.
- Coordinated transportation for individuals arrested on Nevada Highway Patrol warrants.
- Provided nationwide information to law enforcement and courts via phone, teletype, and email.
- Communicated service inquiries to the public with clarity and professionalism.
- Provided support to citizens navigating legal processes related to warrants. in contacting appropriate courts for outstanding warrant resolution.
- Assisted Interpol with cases involving foreign citizens and Nevada Highway Patrol arrests.
Certified Nursing Assistant
State of Nevada, Veterans Home
Boulder City, Nevada
11.2010 - 04.2012
- Monitored vital signs, promptly reporting changes to nursing staff to ensure timely interventions.
- Monitored physical and emotional changes in patient condition to identify potential medical concerns.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Served meals to patients in their rooms and assisted with feeding.
- Provided companionship and emotional support to veterans and families, enhancing their overall well-being.
- Maintained cleanliness and safety of resident living areas and equipment.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained accurate confidential records of patient care and progress, facilitating effective communication among medical staff.
- Documented care provided in resident charts accurately and timely.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Participated in educational programs related to nursing assistant skills development.
Certified Nursing Assistant
Marquis Care at Centennial Hills
Las Vegas, Nevada
06.2009 - 11.2010
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Responded quickly to emergency situations involving falls or injuries.
- Provided companionship and emotional support to veterans and their families.
- Maintained cleanliness and safety of resident living areas and equipment.
- Served meals to patients in their rooms and assisted with feeding.
- Documented care provided in resident charts accurately and timely.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing confidential patient records and updating healthcare team on patient status.
- Ensured safe disposal of bio-hazardous materials to maintain a clean environment.
Co-Owner (Franchise)
Balfour
, NV, ID, SD, ND, MT, WY
01.2007 - 07.2009
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Established financial controls to monitor expenses and manage budget effectively.
- Developed marketing strategies to promote events, enhancing brand visibility.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Coordinated logistics and operations to optimize delivery times.
- Built relationships with school staff, community organizers, and students.
- Handled cash and credit transactions, performed financial record keeping and maintained security of funds.
- Created filing systems to streamline record keeping processes.
Deputy Sheriff
Carson County Sheriffs Office
Carson City, Nevada
04.1996 - 10.2007
- Enforced laws and regulations within Carson County jurisdiction.
- Investigated criminal activity such as assaults, burglaries, robberies, thefts.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Collected and preserved evidence associated with crimes, supporting investigations
- Prepared detailed reports of incidents and arrests for court proceedings.
- Testified in court in connection with criminal prosecutions to support judicial process.
- Adhered to departmental policies and procedures while performing job duties.
- Trained new deputies on policies, procedures, and safety protocols.
- Participated in continuing education courses related to law enforcement practices.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Developed relationships with members of the community through participation in various events or activities.
- Coordinated efforts with local law enforcement agencies to enhance community safety.
- Maintained safe and secure environments for court proceedings.
- Maintained order in courtrooms by identifying disturbances and taking appropriate action.
- Transported suspects or prisoners to jail or court to maintain custody.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
- Managed inmate bookings, releases, and transportation within the facility.
- Investigated complaints from inmates about mistreatment or abuse from other officers or staff members.
- Prepared documents related to booking of inmates into the jail system including arrest warrants, citations or summonses issued by courts.
- Supervised meals, recreation time, visiting hours, medical visits, court appearances, work assignments, and other daily activities for inmates.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Led searches to locate and confiscate potential harmful items and contraband.
- Executed proper disposal of contraband and medications according to regulations.
Education
High School Diploma -
Robert McQueen HS
Reno, NV06-1988
Some College (No Degree) - Sociology
TMCC/CSN
Reno/Las VegasSkills
- Report preparation
- Regulatory compliance
- Case management
- Conflict resolution
- Effective communication
- Attention to detail
- Evidence collection
- Ethics enforcement
- Compliance protocols
- Multitasking
Timeline
Compliance Investigator 2
Nevada Equal Rights Commission
04.2022 - 09.2024
Parole and Probation Specialist
State of Nevada, Parole and Probation
10.2013 - 04.2022
Administrative Assistant 3
State of Nevada, Nevada Highway Patrol
04.2012 - 10.2013
Certified Nursing Assistant
State of Nevada, Veterans Home
11.2010 - 04.2012
Certified Nursing Assistant
Marquis Care at Centennial Hills
06.2009 - 11.2010
Co-Owner (Franchise)
Balfour
01.2007 - 07.2009
Deputy Sheriff
Carson County Sheriffs Office
04.1996 - 10.2007
High School Diploma -
Robert McQueen HS
Some College (No Degree) - Sociology
TMCC/CSN