HEATHER L. VAUGHAN
Phoenix,Arizona
Summary
Facility management professional with strong record of optimizing operations and strengthening workforce performance. Led training initiatives and enforced quality standards to support reliable service delivery and sustained client satisfaction.
Overview
10
10
years of professional experience
Work History
Housekeeping Manager
Oranje Commercial Janitorial @Four Seasons Resort
Phoenix, AZ
01.2022 - 01.2023
- -Managed two cleaning crews, 1) Kitchen Crew 2) Housekeeping Crew for the overnight shift at the resort
- Trained employees on cleaning techniques for kitchen equipment, floor machines, and open areas of the resort.
- -Produced daily reports with before and after pictures to showcase progress on scheduled cleaning projects
- -Maintained daily communication with clients to confirm satisfaction with completed work
- -Ordering and organization of cleaning supplies
- -Buffing and waxing of floors
- -Carpet cleaning using machines
- -Completed detailed cleaning projects to maintain high standards at the resort
- -Facilitated employee recognition initiatives to promote outstanding performance and motivation
Event Manager 2018-2022/ Recruiting Manager2019-2022
Pritchard Sports & Entertainment Group @ Chase Field
Phoenix, AZ
01.2018 - 01.2022
- -Managed a cleaning crew of thirty plus people during all events held at Chase Field
- -Organized deployment sheets to optimize team assignments based on event needs
- -Facilitated employee training to enhance operational skills
- -Conducted daily briefings to align team on event objectives
- -Prepared end of shift reports to provide insights on daily operations and team performance
- -Facilitated company communication via WhatsApp to streamline information sharing
- -Monitored employee attendance to ensure staffing levels
- -Facilitated employee promotions based on performance evaluations to recognize and reward talent
- -All recruiting tasks (applications, interviews, background checks, i.d. Verification and hiring for all positions)
- -Utilized radio communication for real-time coordination during events
- -Excellent communication with client and fans
Professional Cleaning Services Supervisor 2017-2018
Prestige Janitorial
Scottsdale, AZ
01.2017 - 01.2018
- -Supervised commercial cleaners in the east, west and central parts of the valley
- -Conducted training sessions for new employees, enhancing onboarding effectiveness and team readiness.
- -Performed regular inspections of cleaning areas to maintain quality standards.
- -Executed detailing projects to enhance cleanliness and appearance of facilities.
- -Compiled nightly reports on work completed and issues encountered, providing insights for operational improvements.
- -Ordered supplies for myself and my cleaners while maintaining stock levels.
- -Oversaw key control measures, ensuring building security and proper access management.
- -Continual communication with the contacts on the accounts to ensure their satisfaction with our work
Terminal 4 2nd Shift Supervisor 2015-2017
ISS Facility Services Inc.
Phoenix, AZ
01.2015 - 01.2017
- -Supervised approximately forty cleaners on 2nd shift at Terminal 4
- -Conducted inspections to verify adherence to cleanliness and safety standards, ensuring a safe environment
- -Facilitated employee training to enhance skills and ensure compliance with standards.
- -Coordinated special detail projects addressing city inspector reports to enhance operational compliance
- -Delegated cleaning assignments to employees accordingly, also based on the reports from the city inspectors
- Tracked employee attendance and enforced disciplinary measures to maintain team accountability
- Documented employee discussions, written warnings, and final warnings.
- -Organized and gave daily briefings to the employees
- -Promoting of teamwork and the importance of S.O.A.R - Secure Our Airport Responsibly
- -Providing excellent customer service to both passengers and all other airport staff
- Phoenix Sky Harbor International Airport
Professional Cleaning Services Supervisor 2013-2014
C and J Professional Cleaning Services Inc.
Peoria, AZ
01.2013 - 01.2014
- -Supervised twenty-six cleaners in the east and west valley for Verizon Wireless retail stores, National Bank of Arizona branches, Lawyer's Title, Remax, Valley Arthritis, Avesis, Amerifirst Financial and various doctor and dental offices
- -Developed training programs to elevate staff skills and enhance service quality
- -Performed inspections to verify compliance with quality and safety standards
- -Executed detailed cleaning tasks to maintain high standards in various facilities
- -Weekly Quality Control Reports
- -Coordinated supply ordering and delivery processes for cleaning materials
- -Oversaw inventory management and organization of cleaning supplies and equipment
- -Oversaw the distribution and tracking of keys and alarms to maintain security
- -Special cleaning projects with U-Haul and Lazy boy
Education
bachelor's degree - Business Administration
Scottsdale Community College
Scottsdale, AZ01-1997
High school diploma -
Paradise Valley High School
Phoenix, AZ01-1995
Skills
- Cleaning management
- Quality assurance
- Safety compliance
- Staff development
- Operational efficiency
- Inventory management
- Client management
QUALIFICATIONS
- Six years of experience in financial services, three years of experience in commercial real estate leasing, two years of experience in hotel and hospitality, nine years of experience in commercial and residential professional cleaning services and over eighteen years of experience in customer service with abilities recognized by steady advancement.
- Strong knowledge of all aspects of banking, leasing, hotel/hospitality and professional cleaning services including marketing, employee training, area inspections, employee recruiting and company development.
- Proficient in Microsoft Word, Microsoft Excel, various banking, leasing and hotel software, and various web and e-mail programs.
- Areas of expertise consist of Financial Analysis, Lease Administration, Business Development, Project Management, Customer Service, Marketing, Employee Training and Officer/Supervisor/Management Status.
Timeline
Housekeeping Manager
Oranje Commercial Janitorial @Four Seasons Resort
01.2022 - 01.2023
Event Manager 2018-2022/ Recruiting Manager2019-2022
Pritchard Sports & Entertainment Group @ Chase Field
01.2018 - 01.2022
Professional Cleaning Services Supervisor 2017-2018
Prestige Janitorial
01.2017 - 01.2018
Terminal 4 2nd Shift Supervisor 2015-2017
ISS Facility Services Inc.
01.2015 - 01.2017
Professional Cleaning Services Supervisor 2013-2014
C and J Professional Cleaning Services Inc.
01.2013 - 01.2014
bachelor's degree - Business Administration
Scottsdale Community College
High school diploma -
Paradise Valley High School