Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Heather Lynch

Eden Prairie,MN

Summary

Dynamic professional with a proven track record in materials preparation and clear verbal communication, honed at companies like Rotech Healthcare. Excelled in creating impactful training materials and leading new hire training, consistently exceeding quarterly metrics. Skilled in leveraging computer technology for effective remote learning, demonstrating a confident approach to staff development and operational excellence. Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.

Overview

17
17
years of professional experience

Work History

Float/Trainer

Electromed Inc.
New Prague, MN
10.2021 - Current
  • Create and update training material for the department. Train new staff.
  • Cover staff out of the office.
  • Quarterly staff audits.

CSR

Rotech Healthcare
Renton, WA
05.2019 - 07.2021
  • Answered incoming calls from patients, clinics, and drivers.
  • Created new patient accounts, processed orders for: O2, CPAP, HFCWO, and Ventilators.
  • Verified insurance and obtained authorizations.
  • Scheduled patients for deliveries and routes for drivers.
  • Purchased supplies for office and accepted orders.
  • Trained new staff.

Intake Specialist

Healthcare Management Administrators Inc.
Bellevue, WA
01.2008 - 05.2019
  • Set up new authorization requests via call, fax, or web portal. Provided instant approval, or for clinical review.
  • Audits for Nurses and Intake team.
  • Developed training documents and wrote policies and procedures for the Intake team.
  • Maintained multiple documents for the department.
  • Maintained the schedule for the Intake team.
  • Team Captain for the Intake team.
  • Consistently top performer, exceed quarterly metrics.

Education

Medical Administrative Assistance Diploma - Medical Administrative

Bryman College
Renton
05-2004

Skills

  • Materials preparation and organization
  • Presentations and demonstrations of groups and individuals
  • Training material updated
  • Remote learning and training
  • Clear Verbal Communication
  • New Hire Training
  • Clear verbal communication
  • Proficient in Microsoft Office, Brightree, Quiclink

Affiliations

  • I enjoy cooking and Baking
  • Enjoy traveling with husband
  • Avid football fan

Timeline

Float/Trainer

Electromed Inc.
10.2021 - Current

CSR

Rotech Healthcare
05.2019 - 07.2021

Intake Specialist

Healthcare Management Administrators Inc.
01.2008 - 05.2019

Medical Administrative Assistance Diploma - Medical Administrative

Bryman College

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Heather Lynch