Brian Fuller
Rochester,NY
Summary
Successful at fostering collaboration and communication between employees, managers and union representatives. Builds consensus and smooth relations for efficient negotiations. Persuasive and diplomatic leader with charming and amiable nature.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Outpatient Access Representative II - Float
University of Rochester Medical Center
Rochester, NY
07.2024 - Current
- Performs functions associated with patient information processing for ambulatory care visits.
- Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems.
- Greets patients to initiate positive ambulatory experience, requests patient identification, assures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, and identifies referring provider and primary care physician.
- Provides interaction of warm hand-off to registration & insurance management (RIM).
- Assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
- Answers phone in a timely and courteous manner. Manages incoming clinic calls, sorts calls to various providers.
- Opens a telephone encounter in eRecord when speaking with patients.
- Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Assures accuracy of patient schedules, identifies ways to reduce follow-up, repetitive, or corrective work.
- Ensured HIPAA Compliance by protecting confidential patient information.
- Scheduled appointments for new and existing patients using electronic health records system - EPIC Cadenace Desk.
Delivery Driver
Amazon
Rochester, NY
11.2023 - 07.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Assisted warehouse personnel in packing orders when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
Electronic Assembler
Rochester Industrial Control
Ontario, NY
04.2023 - 10.2023
- Assemble electromechanical components using hand tools such as pliers, screwdrivers, wrenches, and soldering irons.
- Test the performance of assembled products to ensure compliance with specifications.
- Inspect completed assemblies for accuracy and completeness.
- Align components for proper fit during assembly processes.
- Connect cables between components with clips, clamps, screws, bolts or solder joints.
- Perform preventive maintenance activities on machines used in the assembly process.
- Identify non-conforming parts or assemblies and take corrective action as needed.
- Follow established safety protocols when handling hazardous materials.
- Performed assembly functions include: prep, mechanical, harness, cable, printed circuit board subassemblies, under the direction from training personnel.
- Performed soldering and installation of components to contract & customer specifications using a wide range of tools and equipment.
- Able to interpret the Process Flow Instructions and comprehended other written or verbal instruction.
- Responsible and accountable for produce quality work to prescribed standards, with a focus on continuous improvement to meet customer commitments on schedule within budget and to SPC (Statistical Process Control) standard practices.
Manufacturing Technician A
L3Harris
West Henrietta, NY
03.2022 - 04.2023
- Determined appropriate cables, fuses and electrical elements to use during installation phase of weapons detection systems.
- Collaborated with other engineering disciplines to construct complex projects.
- Analyzed technical components for integration into personally designed and third-party systems.
- Maintained compliance with regulatory guidelines and safety rules set forth by OSHA.
- Provided troubleshooting and analysis for discovered electrical faults, offering potential solutions.
- Directed manufacturing and fabrication personnel to produce electrical system components and parts.
- Performed electrical design analyses and tests for proposed systems and devices.
- Checked transformer load to evaluate consumer load forms.
- Utilized CAD drawings to provide design documentation.
Medical Billing Specialist - REMOTE
Children’s Hospital of Philadelphia
Philadelphia, PA
06.2020 - 09.2022
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Processed credit card payments from patients in accordance with office policy.
- Worked closely with clinical staff to ensure accurate coding practices were followed.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Performed quality assurance audits on submitted claims ensuring that they met industry standards.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
- Monitored system logs for unauthorized attempts to gain access or modify data records.
- Maintained detailed documentation of all changes made to the database structure or user accounts.
- Generated reports on system performance metrics as requested by management team members.
- Analyzed user feedback regarding the database systems in order to make recommendations for improvements.
- Responded promptly and professionally when responding to customer service inquiries related to database usage or security concerns.
Server
Korean Seoul House
Rochester, NY
03.2021 - 04.2022
- Prepare restaurant tables with special attention to sanitation and order.
- Attend to customers upon entrance.
- Present restaurant menus and help customers select food/beverages.
- Take and serve orders.
- Answer questions or make recommendations for complementary products.
- Collaborate with other restaurant servers and kitchen/bar staff.
- Deal with complaints or problems with a positive attitude.
Snow Removal
JOSH Landscape
Honeoye Falls, NY
02.2021 - 03.2022
- Work closely with Foreman in the de-icing and removal of snow from walks, driveways and parking lots for various residential and commercial properties according to the specified contracts.
- Always represent the company’s best interest, maintain the highest level of integrity and professionalism.
- Maintain a clean and safe job site, while ensuring current landscape and property is not damaged in the efforts of removing snow.
- Maintain and care for your personal or company provided equipment, tools and vehicles.
- Proficiently and safely use snow removal equipment such as shovels, plows, snow blowers, ATV’s, skid loaders, vehicles with plow
blades, and other power and manually operated tools and equipment used to perform snow removal. - Safely and appropriately distribute de-icing solutions, including calcium chloride or rock salt.
- Perform highly physical work outdoors on a consistent basis in all weather conditions, specifically very cold, icy, snowy weather.
- It is required all Snow Removal Technicians have cold weather gear and wear it appropriately to protect themselves against adverse
weather conditions. - Work as part of a team and take direction.
- Understand and meet contract scheduled deadlines without sacrificing great customer service or excellent quality.
- Keep accurate timesheet records, submitted for review and signoff by the required deadlines.
- Attend training classes and seminars as requested by management.
- Perform other tasks or projects as assigned/instructed by Foreman.
Sales Associate
Home Depot
Rochester, NY
01.2020 - 03.2021
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established goals.
- Directing customers to merchandise within the store.
- Increasing in store sales.
- Superior product knowledge.
- Maintaining an orderly appearance throughout the sales floor.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
Warehouse Associate
Amazon
Rochester, NY
02.2019 - 09.2019
- Process, package and ship orders accurately.
- Organize stocks and maintain inventory.
- Inspect products for defects and damages.
- Examine ingoing and outgoing shipments.
- Organize warehouse space.
- Receive, unload and place incoming inventory items appropriately.
- Check, verify and fill customer invoices.
- Abide by all company safety and hygiene regulations.
- Contribute ideas on ways to improve or optimize warehousing procedures.
- Keep warehouse clean and organised daily.
Package Handler
FedEx
Rochester, NY
11.2018 - 01.2019
- Manually move material in packages from one place to another. Whether it be from the truck to the end client, from one truck to another, or from one side of the business to another.
- Pack products in boxes by hand and keep a record of the items packed and moved.
- Work with material moving machine operators and material recording workers to handle items and keep a record of items.
- Communicate with co-workers and clients to ensure the safe and on-time delivery of goods. Companies want packages to be delivered on time and without damage.
- Handle physically demanding movements like pushing, pulling, bending down and lifting of packages.
- Responsible for handling packages without dropping or other brisk movements that could damage them.
Stocker
Walmart
Parker, CO
04.2017 - 08.2018
- Putting away merchandise in the appropriate area.
- Setting up product displays and other promotional material.
- Assisting with unloading truck deliveries.
- Helping customers locate specific merchandise throughout the store.
- Ensuring that aisles are free of clutter and other tripping hazards.
Education
Associate of Science - Radiologic Tech
Monroe Community College
Rochester, NY05-2029
Associate of Science - Civil Engineering
Rochester Institute of Technology
Rochester, NY05-2021
Skills
- Construction management
- Safety oversight
- Materials estimating
- Job planning
- Critical thinking
- Product Testing
- Materials Knowledge
- OSHA Compliance
- Equipment Troubleshooting
- Troubleshooting and Diagnosis
- Safety Protocols
- Equipment Preparation
- Friendly, positive attitude
- Work ethic
- FEA and failure analysis
- CAD software expert
- Signal generators
- Problem Resolution
- Attention to Detail
- Task Prioritization
- Calm Under Pressure
- Verbal and Written Communication
- Strategy implementation
- Active Listening
- Report Preparation
- Problem-Solving
- Team building
- Effective Communication
- Professionalism
- Time management abilities
- Teamwork and Collaboration
- Relationship Building
- Site Inspection
- Data Collection
- Analytical Skills
- Customer Support
- Maintaining records
- CADENCE EPIC system
- HIPPA Patient Regulations & Confidentiality
- Patient Co-Payments
- Insurance Verification
- Scheduling Appointments
- Multitasking & organization
Timeline
Outpatient Access Representative II - Float
University of Rochester Medical Center
07.2024 - Current
Delivery Driver
Amazon
11.2023 - 07.2024
Electronic Assembler
Rochester Industrial Control
04.2023 - 10.2023
Manufacturing Technician A
L3Harris
03.2022 - 04.2023
Server
Korean Seoul House
03.2021 - 04.2022
Snow Removal
JOSH Landscape
02.2021 - 03.2022
Medical Billing Specialist - REMOTE
Children’s Hospital of Philadelphia
06.2020 - 09.2022
Sales Associate
Home Depot
01.2020 - 03.2021
Warehouse Associate
Amazon
02.2019 - 09.2019
Package Handler
FedEx
11.2018 - 01.2019
Stocker
Walmart
04.2017 - 08.2018
Associate of Science - Radiologic Tech
Monroe Community College
Associate of Science - Civil Engineering
Rochester Institute of Technology
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