May Tzeo
Wesley Chapel,FL
Summary
Healthcare professional with 15+ years of experience across emergency, outpatient, and specialty care settings. Proven ability to manage high patient volumes, lead teams, and support both front- and back-office operations. Holds a Master of Healthcare Administration and brings a strong foundation in patient access, clinical support, and healthcare operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Consumer Access (Emergency Department & Outpatient Float)
AdventHealth
12.2024 - 05.2026
- Registered 50+ patients per 12-hour shift in a fast-paced emergency department
- Verified insurance, collected patient information, and ensured accurate documentation
- Floated to outpatient departments to support patient registration and front-end operations
- Consistently met monthly revenue collection goals of $5000
- Maintained compliance with hospital policies and patient privacy standards
Contracted Healthcare Professional
Medley
11.2020 - 12.2024
- Completed per-diem and contract assignments across multiple healthcare facilities
- Adapted quickly to various clinic and ambulatory surgery center (ASC) workflows
- Provided front- and back-office support in high-demand environments
- Supported facilities including Brandon Surgery Center and Advanced Surgery Center of Tampa
Front Office Specialist & Back Office Float (Per Diem)
Gastro Florida
02.2023 - 01.2024
- Supported launch of two new offices in Wesley Chapel and Zephyrhills
- Managed patient check-in/out, registration, and appointment scheduling
- Triaged calls and responded to patient inquiries and voicemails
- Collected copayments and verified insurance eligibility
- Assisted with vitals, patient history intake, and in-office procedures
Contracted Certified Medical Assistant
Bay Area Gastrointestinal Endoscopy & Liver Specialists
11.2022 - 12.2022
- Prepared patients for exams and assisted physicians during procedures
- Educated patients on treatment plans and follow-up care
- Managed scheduling, referrals, and medical records documentation
Clinic Supervisor
Rebound Orthopedics & Neurosurgery
03.2019 - 04.2020
- Supervised 8 staff across two clinic locations
- Conducted training, performance reviews, and corrective action plans
- Collaborated with leadership to improve clinic operations and workflows
- Assisted providers in resolving patient concerns and escalations
Medical Assistant
The Oregon Clinic – Gastroenterology East
04.2010 - 03.2019
- Led hiring, onboarding, and training of medical assistants
- Managed specialty programs, including liver surveillance, limited access drug program, and transplant coordination
- Administered injections and vaccinations
- Coordinated advanced diagnostic procedures
- Provided patient education and phone triage
Certified Medical Assistant
The Portland Clinic
03.2008 - 04.2010
- Collected vitals and assisted with exams and minor procedures
- Supported multiple specialties including GI, dermatology, GYN, and urgent care
Education
Master of Healthcare Administration -
Western Governors University
01-2025
Master of Healthcare Administration (Partial) -
University of South Florida
01-2023
Bachelor of Science - Healthcare Administration (Cum Laude)
Concordia University Portland
01-2017
Associate of Applied Science -
Everest College
01-2008
Skills
- EHR Systems: Epic, NextGen, eClinicalWorks, Centricity
- HR & Payroll Systems: Workday, ADP, Kronos, UltiPro
- Tools: Microsoft Office, SharePoint, Google Workspace
Websites
Certification
- Certified Medical Assistant (AAMA), 2024
- Basic Life Support (BLS), 2025
- CITI Program – Responsible Conduct of Research, 2022
- CNA Training, 2015
Timeline
Consumer Access (Emergency Department & Outpatient Float)
AdventHealth
12.2024 - 05.2026
Front Office Specialist & Back Office Float (Per Diem)
Gastro Florida
02.2023 - 01.2024
Contracted Certified Medical Assistant
Bay Area Gastrointestinal Endoscopy & Liver Specialists
11.2022 - 12.2022
Contracted Healthcare Professional
Medley
11.2020 - 12.2024
Clinic Supervisor
Rebound Orthopedics & Neurosurgery
03.2019 - 04.2020
Medical Assistant
The Oregon Clinic – Gastroenterology East
04.2010 - 03.2019
Certified Medical Assistant
The Portland Clinic
03.2008 - 04.2010
Master of Healthcare Administration -
Western Governors University
Master of Healthcare Administration (Partial) -
University of South Florida
Bachelor of Science - Healthcare Administration (Cum Laude)
Concordia University Portland
Associate of Applied Science -
Everest College