Angel Smith
Romeoville
Summary
Dedicated and reliable Customer Service and Healthcare Support professional with extensive experience in call centers, healthcare administration, and customer assistance. Proven ability to manage high-volume calls, coordinate appointments, verify insurance, and resolve customer concerns with efficiency and empathy. Proficient in EHR systems, data entry, and patient support, ensuring seamless operations and enhanced patient experiences. Recognized for exceptional communication skills, problem-solving capabilities, and adaptability in fast-paced environments, consistently contributing to team success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Consumer Access Specialist
AdventHealth Corporate
Bolingbrook, IL
06.2024 - Current
- Registered patients and managed appointment scheduling within electronic health record systems.
- Verified insurance coverage and ensure accurate patient information.
- Collected payments and explained billing procedures to patients.
- Coordinated appointments and assisted with patient intake processes.
- Maintained HIPAA compliance while handling confidential patient records.
- Supported patient services in a hybrid remote environment.
Assistance Coordinator
AXA Partners USA
Chicago, IL
04.2023 - 04.2024
- Managed inbound and outbound calls to assist customers with service requests and claims.
- Created and processed claims with accurate documentation.
- Performed intake screenings and scheduled services for customers.
- Processed payments and maintained detailed records in internal systems.
Customer Service Representative
VITAS Healthcare
Woodridge, IL
06.2021 - 11.2022
- Responded to high-volume inbound calls and email inquiries from patients and staff.
- Processed service orders and coordinated dispatch requests.
- Assisted with troubleshooting home medical equipment (HME) issues.
- Educated clients on available healthcare services and programs to enhance understanding.
Claims Examiner
Christian Brothers Services
Romeoville, IL
03.2019 - 06.2021
- Evaluated insurance claims to determine validity and compliance with policies.
- Processed and resolved complex claims, ensuring timely communication with stakeholders.
Education
High School Diploma -
Crete-Monee High School
Skills
- Appointment Scheduling & Coordination
- Claims Processing
- Patient Registration
- Case Management
- HIPAA Compliance
- EHR Systems (Epic, eClinicalWorks)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Patient Referrals
- Customer support
Timeline
Consumer Access Specialist
AdventHealth Corporate
06.2024 - Current
Assistance Coordinator
AXA Partners USA
04.2023 - 04.2024
Customer Service Representative
VITAS Healthcare
06.2021 - 11.2022
Claims Examiner
Christian Brothers Services
03.2019 - 06.2021
High School Diploma -
Crete-Monee High School