Kalee Wallace
Arlington,TX
Summary
Dedicated Consumer Access Specialist with a proven track record in customer service, attention to detail, and problem-solving. Expertise in optimizing patient flow and ensuring compliance with HIPAA regulations, contributing to enhanced patient satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Consumer Access Specialist
Texas Health Huguley Hospital
Burleson, Texas
11.2024 - Current
- Assisted patients with registration processes, ensuring accurate information collection.
- Managed appointment scheduling, optimizing patient flow and service delivery.
- Communicated effectively with healthcare teams to address patient needs promptly.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Resolved patient inquiries and concerns, providing excellent customer service support.
- Created and updated user access profiles for new personnel to enable them to use the system effectively.
- Assisted with developing training materials related to proper usage of the database systems.
- Reviewed IDs and building credentials for workers and visitors.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
To-Go Specialist and Server
BJ's Restaurant & Brewhouse
Arlington, Texas
02.2023 - 09.2023
- Prepared and packaged to-go orders for timely customer pickup.
- Maintained cleanliness and organization of the to-go area.
- Assisted customers with menu selections and special requests.
- Communicated effectively with team members to streamline operations.
- Operated cash register, collected payment from customers and provided change when necessary.
- Greeted customers in a friendly manner and took orders for to-go items.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Adhered to company policies related to health codes and safety regulations at all times.
- Performed opening duties including setting up workstations with required supplies and equipment.
- Assisted other team members in completing tasks when needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved guest complaints with professionalism and care.
- Provided excellent customer service to ensure satisfaction.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
Server
Olive Garden
Arlington, Texas
10.2021 - 06.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and ensured accurate delivery of meals.
- Collaborated with kitchen staff to maintain efficient service flow.
- Handled cash and processed payments accurately for guest transactions.
- Addressed customer inquiries and resolved concerns promptly and professionally.
- Maintained knowledge of menu items to assist guests with recommendations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Checked food before serving it to customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, Texas, TX05-2024
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Customer relationship management
- HIPAA compliance
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Customer service
- Conflict resolution
- Caring and empathetic
- Multitasking capacity
- Payment collection
Timeline
Consumer Access Specialist
Texas Health Huguley Hospital
11.2024 - Current
To-Go Specialist and Server
BJ's Restaurant & Brewhouse
02.2023 - 09.2023
Server
Olive Garden
10.2021 - 06.2022
Bachelor of Science - Criminal Justice
Sam Houston State University